Customer Service Technical Support

**** ******** ***** ******** ** , ***** 678-***-**** *********@*****.***

Cedric D. Holloway

Objective I am an experienced professional that is focused on results, personal achievement, development, and growth. I Desire to contribute an excellent performance for the overall success of the company and for my personal career goals.

Experience October 2009- Present Foundation Financial Group Marietta, GA

Senior Marketing Professional

Top ten in the company in sales volume three times. Was responsible for making outbound calls and managing relationships with potential clients.

Promoted to Senior Marketing Professional after three months with the company and tested out on refinance laws, rules and regulations.

Completed management training and managed a team of Four Marketing Professionals and assisted with training new and existing Marketing Professionals.

July 08-September 09 Dish Network Kennesaw, GA

Dispatch Specialist, Router

Managed 25-30 Technicians work orders and customer appointment confirmations as well as tracking their routes through Excel.

Created routes for technicians to maximize time and fuel while in the field. I managed all equipment the technicians used while on their routes and made sure it was the correct year make and model for each particular job.

Provided customer service to clients who called in with inquires about service or appointments, equipment, and technical issues.

April 07- February 08 Sitel Augusta, GA

Technical Support

Team leader of seven, responsible for setting goals and accountable for meeting company customer service metrics. I also made sure my team was up to date with ever changing technical solutions that dealt with internet connectivity and Modems. Made sure that all inbound calls were treated with care and in a timely manner by monitoring calls.

Provided technical support for internet service disruption by identifying and resolving issues. Team leader in which I would Set weekly goals, make sure company requirements were being met, make weekly schedule and send reports to upper management.

September 04-March 07 Home Depot Augusta, GA

Appliance Specialist

Responsible for selling large appliances and kitchen packages on monthly basis. I also was responsible for product knowledge packages.

Educated customers on the different home products provided and how to complete simple household projects.

Daily organization of all the appliances stocked in the store and responsible for using the Fork Lift to retrieve heavy items from the warehouse.

Education 2001-2003 Florida A&M University Tallahassee, FL

Business Administration completed 53 hours of course study.

2003-2006 United States Army

Quarter Master In the United States Army, completed training for fuel Specialist.

Computer Skills Proficient in Microsoft office 2000, Microsoft Excel, Word perfect, Microsoft access. Microsoft Outlook, Office web apps, Microsoft Project, Microsoft Publisher, Microsoft office Visio.

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