Customer Service Representative

Emmanuel Q. Norwood

**** *. ******** *** *** ***

Chicago, IL 60649

cell 872-***-****

********.*********@*****.***

Objective: To obtain a position within the hospitality industry that offers upward mobility and will allow me to use organizational skills, educational background as well as work with people.

Work Experience:

Salon Honey Hair Gallery, Atlanta, GA 2010-2011

Customer Service

Highly motivated to sell hair care products to clients and to educate on use and benefits.

Proficient at manual and computerized scheduling, booking supplies and inventory

Participated in continuing education and training to follow new trends techniques.

Omni Hotel, Atlanta, GA 2006-2007

Concierge

Answered telephone in a friendly, professional manner, messages accurately and promptly.

Served in a Four Star Hotel and manage front desk operations for more than 1000 rooms.

Arranged and confirmed dining, business activities for both inside and outside property.

Westin Peachtree Plaza Hotel, Atlanta, GA 2002-2005

Front Desk Agent / Concierge

Ensured that’s hotel guests receive the highest quality of service.

Handled all guest request and follow through to assure satisfactory outcome and compliance.

Maintained a clean and organized work area to create a good first impression for all guests.

Risk Management Alternate, Atlanta, GA 2000-2002

Customer Service Representative

Respond to customer inquiries about accounts in a fast-paced environment via headset.

Accurately recorded, remembered and verbally communicated detailed information.

Accessed the database with personal login information accessing customers’ accounts.

MCI WorldCom, Alpharetta. GA 2002-1998

Telemarketer

Adjusted to sale scripts to better target the needs and interest of all individuals.

Interacted with customers building a relationship while offering other products and services.

Telephone or write letters to respond to correspondence from customers to follow up sales contacts.

Skills: PC/ Mac Software, Ms Office, Galaxy Systems, Oprah, Epitome and Customer Relations

Education: Art Institute of Atlanta, Atlanta, GA 2008-2009

Atlanta Technical College, Atlanta, GA 2005-2007

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