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Customer Service Manager

Location:
Austin, Texas, 78741, United States
Salary:
50K
Posted:
May 27, 2010

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gix43d@r.postjobfree.com

512-***-****

SUMMARY:

* Journeyman Sheet metal Mechanic

* Electrical Apprentice Level 1

* Senior Technical Specialist possessing over 20 years of specific hands on experience encompassing HP 3000 / MPiXL, MPXL, MPEX 3000 and HP/UX Administration.

* Responsibilities encompassed installation, configuration, performance tuning / optimization, backup recovery, software installation, upgrades / migrations, release management.

PROFESSIONAL EXPERIENCE:

Journeyman Sheet metal Mechanic

Journeyman SMWIA mechanic –Phoenix, AZ / Austin TX

Several Projects to include:

Darnell Army Hospital Extension – Ft. Hood, TX

Bldg 360 - Austin, TX

Bio-med bldg - Tucson, AZ

Convention Center Annex - San Antonio,

Residential Rough-in For Sierra Vista H&C in Sierra Vista, AZ.

Educator/ESL Tutor

Bloomer Elem. Council Bluffs, IA - Ft. Bliss. El Paso, TX

K-6 Educator &Tutor for English as Second Language students. Pre - Post teaching Science, Social Studies, Basic Math skills, and Vocabulary. Tutoring survival English for student utilizing German, Latin, Czech, Spanish as primary language.

INDEPENDENT HP3000 CONSULTANT

Sr. Software Engineer/ Consultant

Projects included:

Client: MANPOWER at STATE FARM INSURANCE, Bloomington, Il

* Team member on transition and installation project for HP Level III Support Service contract at State Farm. Primary contact for transition of all Maestro Scheduling Modules in HP3000/MPE iXL system. Performed secondary duties as operations analyst during transition.

Client: NORDSTROM.COM, Seattle, WA

* Administrator / Operation Analyst / Production Support in an MPE iXL HP3000 / 969 environment.

* Maintained / administered and modified schedules/scripts for Maestro environment.

* Authored and prepared systems related documentation

Supervised Third shift Call Center staff

Client: ANTHEM BLUE CROSS BLUE SHIELD, Boston, MA

* Performed development of Security 3000 platform in HP3000/969 MPE XL environment running AMISYS.

* Authored and presented systems / project related documentation

* Conducted HP 3000 / 969, MPE XL and AMISYS training to on-site personnel

Client: HEATH NET, Fair Oaks, CA

* Performed AMISYS software integration within an HP 3000 environment.

* Implemented processing procedures for AMISYS, MSI within an HP3000 MPE XL environment. * Resolved implementation support inquiries.

* Key technical liaison to management for problem resolutions.

KB FOODS INC., Omaha, Nebraska May 1996 to Nov. 1999

MIS Manager

* Performed disbanding and relocation installation project of parent company's HP3000/969 MPE XL environment to primary site. Staffed/managed all IS personnel for site.

* Supervised scheduling of system activities and workload assignments.

* Performed upgrades of software and system utilities for the MACS / MPE XL environment.

* Performed administration of Security3000

* Primary support for Windows NT network.

* Authored and prepared all systems related documentation detailing all system processes

COMPUTER SCIENCES CORP. July 1995 to May 1996

Sr. Consultant

* Performed relocation project of company's primary HP3000/70 environment from an offsite location to the primary corporate site.

* Oversaw daily operations of primary MACS environment

* Release Manager and Administrator of multiple remote HP3000 environments.

* Performed enhancement to JCL scripts and Cobol II programs.

* Created documentation of changes to system/hardware environments.

CENIKOR /

CENCOM FOUNDATION INC., Houston, TX Feb. 1988 to April 1995

Director MIS

* Director of MIS Department to Non-Profit agency utilizing the HP3000/70

* Performed as Primary Technical Specialist responsible (hands on) for all upgrades to the HP 3000 based platform.

* Hardware/Software enhancements.

* Performed secondary duties as Manager of all personnel in Help Desk, Customer Service & Accounting Information

* Departments .

* Scheduled activities, assigned workloads, set priorities.

* Performed training of new staff on computer systems.

* Supervised Assignments.

U.S. ARMY

* Specialist - Satellite Telecommunications Operations

Airborne / Border Patrol / CEWI

359 Army Security Agency - Nuremberg Ger./Czechoslovakia

502 Military Intelligence Brigade - Nuremberg Germany

TECHNICAL PROFILE:

Hardware: HP3000, HP9000, AS400, PC's

Operating Systems: MPiXL, MPXL, MPEX 3000, HP/UX, Unix, Windows 2000, NT, Novell

Software: MACS, AMISYS, View 3000, Smash, Tapes 3000, Telnet, OpenVeiw, Glance, GA3000, MM 3000, MANMAN, Transact3000, MRP, Turbo Image, Maestro, Spoolmate, NBSpool, Summit, Silluette, Query, Security3000, Adager, Reflections, MS Office, MS Project,

EDUCATION:

BA Ed., St. Edwards University

Certified E.S.L. Tutor - St. Edward's University

Certified Electrician Level 1 – Austin Community College

Electrical Apprentice 1 - NCCER

NDE Technology, Torrance, CA

Journeyman Sheet metal Mechanic - SMWIA

System Managers Course, Hewlett Packard

Advanced System Managers Course, Hewlett Packard



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