Customer Service Training
Resume:
Ziras Grant
Tamarac, Florida **321
********@*****.***
OBJECTIVE
To use my managerial, problem-solving, and communication skills in a
customer support
position that offers a stable work environment, options for advancement,
training and
challenges.
WORK EXPERIENCE
ZetaTech, Tamarac, Florida
08/2008 - Present
Self Employed (OWNER)
I fix computers (hardware, software, some laptop issues [depends on cost
for customer]
electronics, setup websites for customers, handle tech support issues and
I have a warranty
program. I also build computers.
The Answer Group (TAG), Ft Lauderdale, Florida
05/2005 - 08/2008
Team Leader
I became a Knowledge assistant right out of training. There were only 4
in the company at the
time. Within 4 months I became Team Leader (TL). I trained tier 2
employees on the use of
the system, network and internet connectivity issues, pop3 servers for
outlook express and
troubleshooting for the platform, Trained bellsouth (now at&t) and
Comcast accounts retained
by the company.
Brandsmart USA, Sunrise, Florida
02/2004 - 05/2005
Service and Returns Clerk
I serviced products in poor condition so that customers did not
have to use their
warranties. I also tested new products for the company to ensure they
worked before customer
would take home. Built items shipped to company in parts. Handled
warranties. I was also their
computer tech.
ECKO UNLTD, Sunrise, Fl
09/2003 - 02/2004
3rd Key
I was a sales associate for Ecko Unltd clothing store. I was promoted to
3rd key for changing
their stock room layout to be more efficient. Learned the POS system and
how to manage
people, paperwork, scheduling etc.
EDUCATION
Broward College Davie, Florida
2005
Computer Engineering
I have not yet finished my degree in computer engineering but I have
learned enough so far to
be an asset to the company I work for.
SKILLS
I am currently in the process of building
a training program for my aunt's buisness
to help train her employees. It will most likely run off
of JRE (JAVA Runtime Environment). I have
great customer service skills. I have great tech
support skills. I learn very quickly and
am used to a high paced environment. I can take my
knowledge and combine it with new training
to produce a positive outcome for the company I work
for.
I also have some handy skills such as limited appliance repair, some plumbing,
I have laid wood flooring, some carpeting, and some building experience as well.
I have also worked on houses in different states with different codes and regulations.
Contact this candidate