Customer Service Manager
Resume:
Michelle Kleszynski
Kenosha, WI 53143 *************@*****.***
OBJECTIVE:
To obtain a challenging position in the Business field with a growing organization utilizing strengths, corporate experience.
PROFESSIONAL EXPERIENCE
Adolph Kiefer and Associates Zion, Illinois 4/10-9/12
Returns Department/Inventory Control/Puller/Packer
• Perform vendor communication and customer communication for defective products leading to consistently satisfied customers.
• Processing high level of returns and exchanges for various products to satisfy the customers needs.
• Crediting customer accordingly to point of purchase on items.
• Working with Accounting on credits for customers and on account customers.
• Processing orders for customer in the call center or through emails.
• Making inventory adjustments under tight time constraints with positive results.
• Doing Cycle Counts in warehouse inventory by freezing locations, manual counting, entering counted inventory and updating stock inventory.
• Performing jobs for the warehouse manager on a needed basis.
• Pulling and packing high volume of customer orders under tight time constraints with positive results.
Subway Sandwiches Kenosha, Wisconsin 12/07-04/10
Sandwich Artist (Manager)
• Meeting and greeting customers either on the phone or in the restaurant.
• Making catering platter or customer sandwiches with speed and accuracy.
• Ordering inventory from outside vendors as well as taking daily inventory of the restaurant.
Barks-N-Bubbles Kenosha, Wisconsin 5/07-11/07
Store Manager
• Exceptional customer service skills leading to consistently satisfied customers.
• Ordering inventory from outside vendors.
• Making inventory adjustments under tight time constraints with positive results.
• Scheduling employee’s workdays.
Mid-America Management Kenosha, Wisconsin-Gurnee, Illinois 5/02-01/05
Property Manager
• Effectively and efficiently managing 136 rental apartments.
• Lawfully serving demand for rent with 5-day notices and processing physical evictions with lawyers and Sheriffs departments.
• Being accountable for the accounts payable and receivables.
• Managing the contractors that were assigned to the property to improve the apartments and the complex leading to consistently satisfied residents.
ADT Security Service Jacksonville, Florida 12/00-04/01
Emergency Dispatcher
• Working in a controlled call center environment with emergency calls that are dispatched to the police, fire and EMT departments to residences or commercial property in the United States.
• Intensively handling 35 plus call an hour for emergencies.
United States Navy United States 05/99-12/00
Seaman
Honorable Discharge
• Shipboard activities with a Mediterranean/Middle East deployment in 1999.
• Stationed in Great Lakes, Illinois, NS Mayport in Jacksonville, Florida and NAS Jacksonville in Jacksonville, Florida.
Jewel-Osco Chicago, Illinois 4/07-5/99
Customer Service Specialist
• Consistently satisfying the customer upon checking out of the store with the merchandise.
• Re-stocking and inventory of the store in assigned locations
• Handling currency.
EDUCATION:
Bachelor of Business August 2014
Concentration in Management
Colorado Technical University, Colorado Springs, CO
• G.P.A.: 3.94 (4.0)
COMPUTER SKILLS
• Microsoft Office: Word, Excel, and PowerPoint & Outlook
• Quick Books
• Sigma Commerce
• Abacus/Iquest
References and Salary requirements Upon Request.
Contact this candidate