Project Manager Customer Service
Resume:
Steve McIntire
Lawrenceville, GA. 30044
*.************@*****.***
Marketing Event Project Manager
Offering Outstanding Leadership and Customer Service Skills
Proven Track Record of Performance
Customer Service Driven/Professional/Team Player
“Accomplished Event Management Experience.”
AREAS OF STRENGTH
Detail Oriented and Organized. Excellent Project Management skills. Ability to read detail drawings and create cost estimates. Ability to prioritize multiple projects. Ability to manage vendor support teams. Strong written and verbal communication skills. Ability to interact with all levels of management. Proficient in Microsoft Office software. Experienced in extended International and U.S. travel. Twenty plus years experience in Global Meeting and Event Operations. Proven ability to build relationships, lead team members, and get things done.
PROFESSIONAL EXPERIENCE
Reamer & Associates- Suwanee, GA – Project Management Contractor 2009-2011
Project Manager
• Project Scope: to deploy Alcatel – Lucent Safe NAC- network access control -within the Gwinnett County Public School system network enterprise.
• Maintained the purchasing and delivery schedule for Safe NAC appliances.
• Conducted field site installations. ( 133 sites )
• Managed Project Management documentation.
Zenith LaborNet-Tucker, GA – Exhibitor Appointed Labor Contractor 2000-2009
Director of Operations
• Directed the coordination, implementation, administration and successful execution of brand awareness event projects throughout the United Sates and Internationally.
• Directed and supervised the daily activities of 10 base City Managers.
• Organized and managed the logistical and resource needs to meet event requirements within budgets and time lines.
• Managed Departmental budget which exceeded 1M.
• Managed the hiring and training of all operations employees.
• Created pre-event budget quotations and post–event reconciliations.
• Experienced in directing and overseeing multiple complex projects simultaneously.
• Created and managed procedures for customer service resolutions.
• Designed and implemented operations work order process for web based computer program.
EDUCATION/TRAINING/CERTIFICATIONS
Formal Training:
Eastern Kentucky University
CompTIA A + Computer Certified CDL – License
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