Customer Service Manager

MICHAEL J. BEDARD

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**** ***** ***** • Terrell, TX 75160

214-***-**** • **********@*****.***

OPERATIONS/PURCHASING MANAGER

Top performing professional with 19+ years experience in planning, organizing, directing, and evaluating high-volume production, customer service and operation processes. Expertise includes chemical distribution, purchasing, and branch management. Strong relationship builder, highly capable of partnering with clients, vendors, staff, and administration. Highly organized and detail oriented, with proven strengths in prioritizing and managing multiple tasks within a company.

Customer Service • Inventory Control • Purchasing • Quality Control • Contract Negotiations

Budget Preparations • Proposal Preparation • Strategic Planning • Loss/Prevention Control• Expense Control

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CAREER ACHIEVEMENTS

Successfully maintained accuracy of inventory, plan, schedule, and implemented regular cycle counts to ensure physical inventory had a rate of 98% at years end.

Increased inventory turns from 3-4 turns to 6-10 per branch location, which improved inventory levels saving the company approximately $500K per year.

Negotiated with all vendors, achieving max rebate amounts on all vendor programs, which netted the company in excess of $2 million yearly.

Successfully took turns that were 2-3 monthly to 5-6 turns per month.

Generated sales of $1 million via government contracts.

Improved quality of daily production with hourly staff.

Continuously met or exceeded company goals.

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PROFESSIONAL EXPERIENCE

BG Chemicals/Target Specialty Products Dallas, TX 1992-2011

Branch Manager/Purchasing Manager

• Responsible for all daily operations of the Dallas corporate branch, which included daily inventory control on all branches, weekly inventory turn analysis and maintained inventory levels for 99% fill rates on customer orders.

• Supervisor of all customer services, drivers and warehouse personnel.

• Oversaw all of the purchasing of products for six different branch locations within the Texas, Oklahoma and Arizona borders.

• Worked on a daily basis with manufacturing to maintain inventory levels for production.

• Responsible for all the purchasing of chemical distribution as well as, the manufacturing of chemical equipment.

• Answered incoming and outgoing calls with customers and vendors.

• Reviewed all purchase orders for completeness, contract compliance, and conforming to policy and procedures.

• Maintained and audited customer accounts, and was responsible for negotiation and maintenance of vendor contracts, which included evaluation of costs and selling prices.

• Coordinated with suppliers to determine material availability and expedited order processing.

• Generated and processed all PO’s, while generating weekly, monthly, and annual reports for inventory control.

• Ran and audited monthly reports for turns analysis and maintaining 6-10 turns per branch location.

• Responsible for all government and military, city, schools and municipalities bids and contracts.

• Performed forecasting analysis thru the use of data.

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EDUCATION:

Bachelors Degree-Business (expected completion 2012)-Eastfield College, Mesquite, Texas

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