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Customer Service Sales

San Antonio, Texas, 78228, United States
April 18, 2012

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Neolani Shaver

*** ******** **. #**

San Antonio, TX 78228

Home: 210-***-****

Cell: 210-***-****


1800Flowers Team Services

Sales and Service Specialist

Carle Place, NY, USA

January 2007 – November 2011

-Provided professional, courteous, responsive and accurate service

-Served as the first contact to customers

-Responsible for the effective and efficient handling of customer needs

-Completed transactions in real time, working simultaneously with multiple software applications

-Consistently following up on promises

-Identify and escalate unresolved issues

-Inbound customer service and order sales for flower ordering and delivery service

-Assist customer with resolving customer service related issues due to quality, non-delivery, and other delivery issues

-Assist customer with web support with online ordering with our website

-Handle florist issues and services

-Professional go between the florist and our customers

U-Haul International

Senior Hotline Roadside Assistant Dispatcher

Phoenix, AZ, USA

April 2007 - Jan 2009

-As a remote team member, I received incoming calls from customers

calling specific U-Haul moving centers across the US and Canada.

-Answered general product/rental inquiries and secure/schedule reservations

for trucks, trailers, towing devices and storage rooms

-Maintained close working relationships with U-Haul staff and personnel while also

-Assisting customers with their moving and storage needs

-Computer-literate with ability and understanding to install software applications.

-I have good verbal skills

-Received incoming calls for concerning equipment trouble

-Dispatched area mechanics or tow service with equipment specifications to assist

Calling Solutions

August 2001 - June 2002

Telemarketing Rep

San Antonio, TX

-Provided technical support for our existing customers with our Cidco email stations.

-Also made outbound sales calls to bring in new customers.

-Provided customer service and billing info for our customers.

Always met or exceeded call quality reports and sales quotas.

West Teleservices


San Antonio, TX, USA

March 1994 - July 1996

-Performed outbound and inbound sales calls for

53 products and services

-Performed above call quality guidelines

-Monitored calls used for training aid


John Jay High School


San Antonio, TX Major: USA

-Major: High School Diploma

Interests/ Activities

-Spending most of my extra time

with my autistic son.

-Educating myself about autism and

-New resources to provide help.



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