Customer Service Manager

Ellen Ann Libbey

*** ****** *****, *********, ***********, 06111*E-Mail:***********@*****.***(860)989-3862

Objective

I am seeking a position which enables me to build upon my past work experience and provide opportunities for growth.

A & B Homecare Solutions, LLC 2006-2012

• Office Manager/ Scheduling Coordinator

• Responsibilities, handling all aspects of the human resource department for the Middletown, Connecticut satellite office. The hiring and training of personnel, as well as scheduling and customer service on an ongoing basis. Conducted home visits, as well as monthly meetings for private and state clients. Attended monthly meetings with state agencies, and home office personnel. Dailey usage of ERSP system, weekly administrative reports as well as caregiver timesheet processing.

•

Companions & Homemakers 2002-2006

• Office Supervisor/Manager, Care Coordinator

• . My responsibilities included hiring and training staff, assigning appropriate caregivers to clients, conducting weekly home visits, performing daily reports and updates, attending monthly state agency meetings

Arden Courts Alzheimer's Assisted Living 1999-2002

• Administrative Service Coordinator

• I coordinated, trained and scheduled new personnel. My duties included scheduling, customer service, switchboard maintenance, monthly billing and weekly payroll. I also regularly completed productivity analysis and client/employee reports.

Connecticut Community Care, Inc. 1993-1999

• Receptionist

• I developed work schedules and staffing plans. I also oversaw all department correspondence and performed general clerical tasks.

Education

Becker Junior College 1980-1982

Graduated 1982, Associate Degree, Business Management

Skills

-Proficient in Microsoft word, 60 words per minute

-Excellent communication skills, as well as customer service

-Adaptable to different computer program

References:

Katherine Fagan

A&B HomeCare Solutions, Manager (Previous Position)

Middletown, Ct

860-***-****

James J. Cardello

Companions and Homemakers, Supervisor (Previous Position)

Middletown, Ct

860-***-****

Nancy Leonard

Arden Courts, (Previous Position: Executive Director)

Farmington, Ct

Social Worker/Director

860-***-****

Attorney Jeffrey R. Steeg

124 Main Street

Bristol, Ct 06010

860-***-****

* Letters of recommendation available upon request

Contact this candidate