Customer Service Sales

Crystal Dalrymple **** State Street Ext

Weirton, WV 26062-5250

Primary Phone: 304-***-**** Alternate Phone: 304-***-****

E-mail: **************@*****.***

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KEY COMPETENCIES

Nanny/Personal Care Services

• Provided educational, recreational, personal care services, for three children in the home of single parent family for short-term assignment,

• Assisted a special needs child of 2 years.

• Provided childcare services for infants and toddlers 1mnth- 2yrs old as an employee of a state certified childcare facility.

• Prepared meals, set activities, logged daily critical care notes, communicated with co-workers and parents each day.

Title Closing Coordinator

• Worked as a member of a team providing title research, HUD application, deed preparation, collaboration with financial institutions, communication with borrowers and clients, document preparation and related services.

• Developed excellent account relationships resulting in recurring borrowers.

• Demonstrated customer service, technology, financial services, monitoring, critical thinking, judgment and decision making, reading comprehension, time management, writing, coordination, attention to detail, computer skills, administrative duties, organization both manual and electronic, filing, and cataloging.

Customer Service - Retail, Commercial, Other

• Interacted with diverse public

• Processed sales transactions up to $20,000 weekly

• Ordered raw materials and finished goods for specific accounts

• Collaborated with clients to determine appropriate dimensions and decor selection for window coverings.

• Utilized channel-marketing techniques to encourage the client to use our store for a full range of interior decor options.

• Demonstrated excellent speaking, social perceptiveness, active listening, persuasion, complex problem solving, customer service, cash management, sales, and technology

Administration

• Proficient in Microsoft Office Professional 2007 ( Excel, Power point, Word, Publisher ); Microsoft windows ( XP, Vista, 7)

• Cataloguing, organization, and filing – electronic and manual.

• Extensive customer service, verbal and written communications

WORK EXPERIENCE

Volunteer Lunch Aid : St. Paul’s School Cafeteria, Weirton, WV - May 2011 - May 2011

Prepared breakfast and lunch, set it out served it to the students and cleaned up after. Aided in set-up for events being held in cafeteria.

Cafe' Attendant/Bartender : Bubba's Cafe'/Victorian Hall, Weirton, WV - Oct 2010 - Jan 2011

Made and Served drink and beer, cashed lottery winnings, counted lottery money, cleaned cafe' and public restrooms, served snacks and coffee. Opened and closed cafe' which included counting and logging the lottery money and locking up when leaving. Showed the hall upstairs to people interested in renting it for events. Served and cleaned up after major events of up to 300 people.

Drive-Thru and Cashier : Tudor's Biscuit World, Weirton, WV- Mar 2010 - Jun 2010

Took orders and money in drive-thru and at front counter. Ran orders to tables when drive-thru was not busy. Cleaned tables and dishes when needed. Cleaned bathrooms, dining area and behind counter at close of business.

Title Clearance/Closing Coordinator : ServiceLink, Aliquippa, PA Mar 2009 - Aug 2009

Title clearance work, obtained payoffs, subordinations, and releases for loans and credit lines. Spoke with lenders as well as borrowers to verify information on files. Obtained deed information and prepared deeds if needed for files. Prepared HUD1 statements and closing documents for signing. Completed files for disbursements. Prepared final documents for filing and recording.

Window Coverings Specialist : J.C.Penney, Steubenville, OH - Aug 2008 - Mar 2009

Provided sales, technical support and on-going consultation with routine and special order clients. Closed and opened register at the end and beginning of business hours. Put out stock on the floor. Helped in the men's and children's dept. when needed.

Childcare Provider: The Children’s Academy, Weirton, WV - Jun 2007 - Feb 2008

Care of infants and toddlers. Prepared meals and snacks including bottles for infants. Diaper changes, naps, potty training help, and conducted activities for the toddlers. Engaged interaction with the infants working with motor skills. Spoke with parents at the beginning and end of each day about needs and the day of each child.

Deli Associate : Kroger’s, Weirton, WV - Feb 2007 - May 2007

Customer service, stocked shelves and coolers for meat dept, lunch meat, and frozen section. Cut and prepared meat. Wrapped the meat for the case. Rotisserie chicken preparation, cooking, and packaging. Unload the truck on delivery days. Clean up the deli area at the end of each day

Deli Associate: Marland Heights Deli, Weirton, WV - Nov 2006 - Feb 2007

Customer Service. Cooked the different meals for each day for the hot case, baked bread, and rolls. Cut and prepared meat. Stocked shelves and coolers. Used fryers for the chicken and jojos. made salads for cold case. Cleaned up at the end of the day

Sales associate: Kangaroo Gas Station, Sanford, NC - Dec 2005 - May 2006

Ran register, cleaned gas station, set pumps, counted register, worked third shift most of the time. Closed up register and set it up for the morning shift at the end of the night. Counted the safe and deposit money.

Customer Service representative: Goody's family Clothing, Southern Pines, NC - Mar 2004 - Nov 2004

Started as the set up crew for a remodel being done. Helped with fixtures and signing, add sets, and displays according to the floor plan given. Worked in stockroom applying No-Go’s (security tags) to merchandise as it came off the truck. Set items out on floor in the appropriate area. Customer Service, ran register, did returns, counted register in between shifts helped gather registers count them and close them at the end of the day. Ordered tuxes for proms and events.

Floater : The Fresh Market, Southern Pines, NC - Aug 2003 - Dec 2003

Worked the coffee candy counter, deli dept., meat dept., grocery., bulk, gift/flower dept., and seafood dept. Responsible for bagging items, helping customers weigh and bag items, worked others shifts when others were not available.

Live in Nanny: Mendell, Aberdeen, NC- Jun 2003 - Aug 2003

Responsible for the care of a set of 2yr old twins a boy and girl one of which had special needs and their 4yr old brother. Got up with children and prepared food through the day, dressed them, cleaned up the house, laundry, play time, nap time, bedtime, grocery shopping, light yard work.

Cashier/Fry cook : Burger King, Sanford, NC - Mar 2003 - May 2003

Customer service, took orders, took money, cooked fries made up orders to hand out to customers, cleaned dining area and public restrooms when not busy. Closed register at the end of the day.

CERTIFICATIONS

Certificate of Training, Child Abuse/Neglect: WV STARS WV, United States

Medication Administration Training: WV STARS WV, United States

Heart saver AED : Jun 2011 American Heart Association, PA, United States

Dental Health in Children: Core Comp: Health Safety & Nutrition: 2.2, 2.3, & 2.5 Tier 1WV, United States

Food Service Workers Permit : May 2011 WV DHHR WV, United States

EDUCATION

Kaplan University Online, Des Moines, IA: Aug 2008

2 Years Post High School, Emphasis: Business Management. Minor: Healthcare Management

Diploma, Lee Senior High School, Sanford, NC: May 2003

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