Technical Writer
Resume:
CHARLES J. GALLAGHER JR.
**** **** ******* ****** ****** 260 • PHOENIX, AZ • 85022
PHONE 480-***-**** • E-MAIL ************@*****.***
SUMMARY OF QUALIFICATIONS
Skilled and adaptable technical writer with multitude of skills, including expert level knowledge of Adobe Framemaker and Microsoft Office. Highly competent, extremely motivated worker with great organizational skills and ability to multi-task. Talented computer user/technician in various aspects of hardware, software and networking.
WORK EXPERIENCE
06/2004-present Mesa Airlines, Inc. Phoenix, AZ
Technical Writer
Create and maintain task based documentation for an airline maintenance and engineering group to meet federally mandated standards.
Manage relevant documentation for over 190 aircraft encompassing multiple fleet types.
Advise customers of technical publications procedures process from submission to approval to publication.
Instruct coworkers in the use of Adobe Framemaker.
Travel as required, to meet with federal regulatory agency for documentation review and approval.
Work with multiple departments on construction of diverse range of documents.
Analyze and assess documentation to ensure the needs of the organization are met.
Integrate vendor material from Embraer of Brazil and Bombardier of Canada.
Direct workload and objectives of temporary personnel.
Oversee and conduct internal proofreading, review and publication process.
Manage complex library of documents across multiple networks.
12/2003-06/2004 Temporary Work Phoenix, AZ
Various
Position held as Technical Writer contracted to Mesa Airlines, Inc. prior to hire.
Customer service representative at Express Scripts for call center.
08/1994-09/2003 Motorola Chandler, AZ
Computer Information Manufacturing Technician
Interfaced with customers from seven different manufacturing facilities to troubleshoot and maintain factory computer systems.
Determined when to escalate issues to next level of response.
Managed workload to ensure minimal disruption to manufacturing operations.
Specification Coordinator/Technical Writer
Managed documentation process for the MOS 12 semiconductor manufacturing facility while conforming to established guidelines.
Prepared reports indicative of cycle time, document status and determined when publications were required to be submitted for review.
Led and worked as a member of the site Emergency Response Team.
Wafer Processing Operator
Supervised the processing of eight-inch wafers in a Class 10 clean room.
Trained new personnel on tool operations and processes.
Led and worked as a member of the site Emergency Response Team.
EDUCATION
2007-present Western International University Phoenix, AZ
Presently enrolled in the Bachelor of Science in Accounting Program.
Transcripts available upon request.
COMPUTER SKILLS
Microsoft Office
Adobe Framemaker
Adobe Photoshop
Macromedia Dreamweaver
Macromedia Fireworks
Adobe Professional
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