Jacqueline C. Hernandez
________________________________________
**************@*****.***
Receptionist
Seeking a position as a Receptionist offering excellent skills and professionalism. In telephone techniques, light typing and filing. Cheerful outlook and positive attitude general office knowledge. Interested in applying these skills in a clerical position.
• Customer Service
• Bilingual in both English & Spanish
• Telephone Communication
• Microsoft Word Processing
• Committed to completing a job • Flexible-welling to take on variety of task
• Work well under pressure
• Ability to learn quickly
• Reliable & Prompt
• Well- organized
EXPERIENCE:
• Performed responsible clerical duties such as typing, filing, answering multiple phone calls, and greeted visitors.
• Answer inquiries and obtain information for general public customers visitors. Provide information regarding activities and location of department’s offices.
• Transmit information or documents to customers, using computer, mail, or facsimile machine
• Operate various office machines such as copy machines, fax, desktop computers, and multiline telephone systems.
• Responsible for both back and front office such as filing, typing, handling busy telephones, scheduling appointments and for maintaining a clean and sterile tool and work area.
• Operate telephones switchboards to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments.
• File and maintain records
• Collect sort, distribute prepare mail, messages or courier deliveries.
• Receive payment and record receipts for services.
• Cashier handled large sums of money maintained a balanced cash register
• Schedule appointments and maintain and update appointment calendars.
EMPLOYMENT HISTORY:
• 10/11-04/12 Receptionist/Customer Service/Orellana Tax Service/Los Angeles, CA
• 10/05-12/06 Sale Associate/Cashier/Forever21./Burbank, CA
• 06/04-09/05 Dental Assistant/Receptionist/Sunland Dental./Sunland, CA
• 04/04-06/04 Dental Assistant/Receptionist/Dental Office/Canoga Park, CA
• 09/03-03/04 Dental Assistant/Receptionist/Family Dentistry/Van Nuys, CA
EDUCATION:
Bryman College Reseda, CA
Dental Assistant Diploma 2004
Ulysses Grant High School Van Nuys, CA
Diploma 2003