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Customer Service Assistant

Location:
Sun Valley, CA, 91352
Salary:
10.00
Posted:
September 26, 2012

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Resume:

Jacqueline C. Hernandez

________________________________________

**************@*****.***

818-***-****

Receptionist

Seeking a position as a Receptionist offering excellent skills and professionalism. In telephone techniques, light typing and filing. Cheerful outlook and positive attitude general office knowledge. Interested in applying these skills in a clerical position.

• Customer Service

• Bilingual in both English & Spanish

• Telephone Communication

• Microsoft Word Processing

• Committed to completing a job • Flexible-welling to take on variety of task

• Work well under pressure

• Ability to learn quickly

• Reliable & Prompt

• Well- organized

EXPERIENCE:

• Performed responsible clerical duties such as typing, filing, answering multiple phone calls, and greeted visitors.

• Answer inquiries and obtain information for general public customers visitors. Provide information regarding activities and location of department’s offices.

• Transmit information or documents to customers, using computer, mail, or facsimile machine

• Operate various office machines such as copy machines, fax, desktop computers, and multiline telephone systems.

• Responsible for both back and front office such as filing, typing, handling busy telephones, scheduling appointments and for maintaining a clean and sterile tool and work area.

• Operate telephones switchboards to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments.

• File and maintain records

• Collect sort, distribute prepare mail, messages or courier deliveries.

• Receive payment and record receipts for services.

• Cashier handled large sums of money maintained a balanced cash register

• Schedule appointments and maintain and update appointment calendars.

EMPLOYMENT HISTORY:

• 10/11-04/12 Receptionist/Customer Service/Orellana Tax Service/Los Angeles, CA

• 10/05-12/06 Sale Associate/Cashier/Forever21./Burbank, CA

• 06/04-09/05 Dental Assistant/Receptionist/Sunland Dental./Sunland, CA

• 04/04-06/04 Dental Assistant/Receptionist/Dental Office/Canoga Park, CA

• 09/03-03/04 Dental Assistant/Receptionist/Family Dentistry/Van Nuys, CA

EDUCATION:

Bryman College Reseda, CA

Dental Assistant Diploma 2004

Ulysses Grant High School Van Nuys, CA

Diploma 2003



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