Customer Service Human Resources

Tammie Young

*** ********** ******

Mount Vernon, NY 10550

*********@*****.***

Home: 914-***-****

Cell: 914-***-****

EXPERIENCE

Hermitage Insurance Company White Plains, NY

A member of Tower Group Companies 04/07-12/10

Senior Underwriting Assistant

• Reviewed applications for both commercial and personal lines policies

• Rated all renewal policies and prepared formal renewal quotes

• Responded to mortgagee and agent service inquiries

• Confirmed that renewal policies are bound

• Set up diaries for accounts to have audits processed and for all inspections to be scheduled

• Entered all policy information for issuance

KBS International New Rochelle, NY

Customer Service Representative 11/03-04/07

• Handled book of commercial lines business valued at $500,000

• Provided support for two underwriters

• Contacted insured and gathered information to complete accord

applications for the marketing department

• Made follow up calls for the underwriters

• Created correspondence to clients and companies

• Processed motor vehicle reports

• Reviewed drivers insurance policies for proper limits

• Trained all new assistants on company policies and procedures

The NIA Group White Plains, NY

Support Staff Supervisor /Office Manager 08/99-11/03

• Managed the ongoing business needs for the office and supervised the support staff.

• Performed reviews of the support staff

• Gathered and maintained all human resources paperwork for new hires

• Set up office training, meeting and luncheons

• Ordered all office supplies and equipment

• Maintained all inactive accounts

• Typed correspondence letters and mass mailings to all customers

• Prepared proposals for new accounts

• Processed all certificates of insurance, cancellations and reinstatements

• Manages all monthly reporting spreadsheets

Education: Mount Vernon High School

Word Processing/Accounting

Programs: Microsoft Office, AMS, Sagitta, Applied Systems, TAM

Core Systems, ISI Insurance Systems, Doc Star

Vantage Systems, Image Writer (paperless systems)

CSC Renewal Systems, Quickbooks

Volunteer: Our Lady of Victory Elementary School

Teachers Aide, Data Entry, Administrative Duties

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