Customer Service Representative

Kristy S. Roopchand

***-** ***** ******

South Ozone Park, N.Y.11420

347-***-****

718-***-****

*********@*****.***

EDUCATION Hunter College, New York, N.Y.

Bachelor of Science, Computer Science

Expected date Jan 2007

Queensborough Community College, Bayside, N.Y.

Associate in Applied Science, Computer Info. Systems

Graduated May 2005

EXPERIENCE

04/2005-02/2006 Extended Stay Hotels, Whitestone, New York

General Service Representative

• Managed the front desk

• Prepared paperwork for the morning

• Assisted with guest concerns and accommodations

04/2002-07/2003 World Wide Security Associates, JFK Airport, N.Y.

Ticket Verifier

• Examined passenger tickets and itineraries to ensure proper flight information and departure.

• Provided customer service when necessary.

• Helped with the physically handicapped passengers when needed.

06/2001-10/2001 Travelex World Wide Money Exchange, Jamaica, N.Y.

Concessionaire Agent

• Calculated the exchange rate for numerous countries on a daily basis.

• Managed small financial transactions.

• Trained in the conversion of foreign currency into U.S. dollars.

SKILLS Microsoft Office (Word, Excel, Access, Power Point)

Windows Operating Systems

Desktop Publishing Software

A + Certification (June2006)

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