Telecommuting Customer Service

KIAUNA CLARK

*** ******** ****** ** **** 360-***-****

Objective: I would like to secure a telecommuting position where my skills and abilities can be utilized to the fullest extent.

HIGHLIGHTS OF QUALIFICATIONS

Ability to work in cooperation with others in a fast paced environment.

Strong knowledge of customer care techniques.

Superior organization and attention to detail.

Strong evaluation, planning and leadership abilities.

Self motivated, dependable and hardworking.

Adaptable, willing to learn and able to work independently.

EXPERTISE

Customer Service

10+ years experience in various roles dealing with customer issues.

Developed and maintained professional working relationship with customers.

Practiced at diffusing potentially hostile customers in high stress situations.

Acted as a liaison between customer and various departments.

Effectively communicated with customers in writing and verbally.

Administrative

Demonstrated full use of P.C., fax. 10-key and copy machines.

Skillfully prepared letters, memos, and reports.

Showed proficiency in MS Word, Excel, Access, Outlook, Oracle, Internet, FDR and Witness.

Efficiently worked with multi-line phone system.

Presented a professional demeanor complimented by a “can do” attitude.

Leadership

Productively handled multiple priorities with short deadlines.

Responsibly supervised groups of 100+ employees.

Provided constructive criticism and corrective action when necessary.

Coached representatives for improved product knowledge and productivity.

Interacted professionally with all levels of employees and management.

Training

Successfully facilitated fast-paced 5 week customer care course.

Formed and implemented group activities to accompany training modules.

Set pace to ensure completion of materials and student comprehension.

Created training based worksheets to increase student understanding.

Ensured for high morale by maintaining a positive, fun atmosphere.

WORK EXPERIENCE

Western Institutional Review Board

Board Support Specialist I

07/07**04/11

Manpower

Customer Service/Sales Representative @ CenturyTel

08/06**02/07

Expedia.Com

Customer Support Agent*Quality Assurance Specialist

08/04**02/2006

LiveBridge, Inc.

C.S.R.*Team Leader*Hiring Assistant*Site Trainer

11/01**05/03

Remedy Intelligent Staffing

Customer Care Rep @ LiveBridge, Inc.

08/01**11/01

Wells Fargo & Co.

C.S.R.*Help Gate Rep*Quality Assurance*Supervisor

07/97**01/2000

Excel Temporary Service

Customer Service Rep @ Wells Fargo & Co.

03/97**07/97

Employment Trends

Administrative Asst.*Customer Care Rep. @ US Bank

10/96**03/97

American 1st Security

Assistant Manager

02/95**08/95

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