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Customer Service Management

kennesaw, Georgia, 30152, United States
April 03, 2012

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Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.


Chattahoochee Tech Aug 2009- Present

Relevant Courses:

MS Office for Professional Staff

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Professional Office Procedures

Professional Development:

Microsoft Office Specialist (MOS), 2008

Key Skills

Office Skills: Office Management

Records Management

Database Administration


Event Management


Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills: MS Word

MS Excel

MS PowerPoint MS Outlook

MS Access

MS Project MS Publisher

FileMaker Pro



Ryla Teleservices- Kennesaw, GA Customer Service / 2009 to 2011

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 200 calls/internet inquiries daily).


Communicated with customers by telephone and approved written correspondence to attempt to bring resolution to accounts.

Provided thorough, efficient, and accurate account updates on computer files for each call made or received.

Provided feedback to management concerning possible problems or areas of improvement.

Performed other duties as assigned by management.

1,2,2 Buckle My Shoe Assistant Teacher/Account Rep.2008/2009

Assist the lead teacher in meeting educational requirements for children age two and four

Handle the administrative responsibilities in compliance to USDA Food Program

Experience with ADP and Chex system

Accounts receivable, accounts payable, bank reconciliation and payroll

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