Mrs.

SONYA M. BROWN

**** ************ ** *********, **** 44105

216-***-****

Email: *.********@*****.***

QUALIFICATIONS:

Microsoft Word, Microsoft Outlook, Internet Explorer, Excel, Switchboard Operation, and PowerPoint

PROFESSIONAL EXPERIENCE:

Colliers International via Ursuline Academy 6/2002-present

Housekeeper Pepper Pike, Ohio

• Launder sheets, towels, clothes, rugs, shower curtains when needed

• Maintain and clean multiple offices, guestrooms, restrooms, shower rooms and kitchenettes including vacuuming, mopping, dusting and disinfecting on a daily basis

• Provide customer service to clients and persons living in the building

• Work closely with the Hospitality Chairperson to provide ideas on how to better the cleanliness of the establishment

• Assists in various situations on an as needed basis, resolve potential problems quickly and assist in training new employees

Life Line Screening 11/2004-8/2005

Customer Service Representative Garfield Heights, Ohio

• Operated a multi-line telephone system

• Scheduled appointments for potential clients for health screenings

• Upheld a positive company image by providing courteous, friendly and efficient customer service and input information in computer

• Filed, faxed, retrieved documents, records and reports

• Resolved problems and rescheduled appointments per the client and or technician

Tracey’s Transcription Services 3/2000-6/2001

Office Assistant/Receptionist Cleveland, Ohio

• Greeted visitors and determined whether they should be given access to specific individual

• Developed specific goals and plans to prioritize, organize, and accomplish work

• Performed day-to-day customer service tasks such as maintaining information files and processing paperwork

• Provided information to supervisors and co-workers by telephone, in written form, e- mail, or in person

Middough Associates 3/1998-3/2000

Accounting Services Clerk/Housekeeper Cleveland, Ohio

• Disbursed petty cash, handled daily bank deposits and paid reimbursements

• Ordered office supplies, answered telephones, faxed, filed, distributed payroll checks and mail to lead engineers, basic bookkeeping and coagulated binders

• Arranged travel accommodations and sustained records management systems

• Set up and take down meeting rooms, cleaned and disinfected restrooms

EDUCATION

Shaw High School

Bryant & Stratton Undergraduate studies for I.T

John Hay continuing education program

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