Customer Service Administrative Assistant

*** ******** ** # *-** **********@*****.***

Atlanta, GA 30331 Cell: 404-***-****

Home: 404-***-****

Keiya R. Benn

_____________________________________________________________________________________

Professional Summary

Over 12 to 15 years of customer service, office administration & Clerical skills. Proven World Class professionalism.

Computer Skills

Proficient working knowledge of Excel, Word and Outlook

Georgia Power Software

Other Skills & Qualifications

Understanding that “Safety” always comes first

Proven Flexible punctual

Ethical Behavior, Trust, Confidentiality, and Loyalty

Ability to work others in a team environment

Demonstrate leadership skills

Work Experience

Georgia Power Company 1997-Present

Sales & Sales Consultant, Georgia Power Company (Call Center) April 2007- August 2008

Primarily responsible for taking 100-200 calls per day focused on customer payment arrangements and processing new services orders

Strive to provide excellent service by treating all customers in a courteous, respectful manner.

Responsible for meeting service goals and expectations for length of calls and identifying process improvements for the job.

Administrative Assistant/Risk Management May 2004-April 2007

Primarily responsible for providing administrative support to 13 Support Claims and Litigations Specialists in the Risk Management and Workers Compensation department.

Duties included processing bank drafts for the financial comptroller, processing Attorneys bills and invoices, running monthly reports, answering and routing phone calls to claims adjusters.

Responsible for filling and maintenance of the Law Library.

Planned and coordinated a two-day employee’s shadow day with the Media Relations Department.

Obtained an interview from each in this department as it relates their day-to-day roles and responsibilities. Also collected feedback on how to position myself to compete for a job in this area.

Support claims Litigation Manager; Maintained Calendars travel arrangements

Distribution Support Rep February 2003-May 2004

Responsible for downloading service order from CSS to JETS, processing wiring approvals, answering phone calls and questions from Reps, answering Builders Line.

Updating dispatching and completion of service orders. And finally provided support to the engineers and administrative staff.

Receptionist/Front Desk Administrator, Southern Company Services December 2000-Feb 2003

Assisted with Testing and New Employee Integration and Enter test results in S.H.I.P.S and Access Database, Learning Source and Centra., answered Multi Line Switchboard

Entered Data into Exempt and Non-Exempt database, assisted with Career Development Pilot Program.

Send out e-mail correspondence, assisted Recruiters with special Projects, such as Career Fairs.

Scheduling interviews, ordering supplies, sorting/ filing mail, maintaining break-room processing invoices, scanning and creating files using Jet Suite Document.

Assist with Filing Confidential personnel files and background information.

Customer Service Professional- Georgia Power December 1997-December 2000

Managed Residential and Commercial Service Accounts

Cleaned up data, cash systems reports

Maintained and processed payments

Co-ordination of VCC (Virtual Call Center Regional Scheduling)

Contact this candidate