Wholesale Mortgage Account Executive

REGINA PIKOVSKY

** ********** *****

Richboro, PA 18954

215-***-****

**************@*****.***

SUMMARY OF QUALIFICATIONS

 Talented and highly-motivated with a strong background and experience in sales, marketing, business development, and finance.

 Applies excellent time management, communication, interpersonal skills, and a strong work ethic to perform successfully in diverse environments and situations.

 U.S. citizen fluent in English and Russian with an understanding and appreciation of different nationalities and cultures.

PROFESSIONAL EXPERIENCE

Citizens Financial Group Inc. 3/2008 - Present

Hatboro, PA

Assistant Branch Manager

 Overall responsibility for daily operations, including management of Teller including Teller Manager and Customer Service staff.

 Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results.

 Under guidance may hire, review, and counsel staff.

 Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage.

 Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits.

 Monitors branch service quality levels and coaches staff to achieve appropriate levels.

 Responds to complex customer complaints and questions.

 Coordinates special events such as Customer Appreciation Day.

 Opens and/or closes branch.

Fidelity Mortgage Services Inc. 2001 – 2/2008

Philadelphia, PA

Manager & Senior Loan Officer

 Contribute to the formulation of business and financial plan, market analysis and strategy.

 Apply different marketing and business development techniques to create relationships and increase revenue for the company.

 Manage numerous affiliates in Philadelphia, PA, Miami, Florida and Brooklyn, New York and activities associated with various sales and production aspects of the business.

 Assisted new and inexperienced loan officers in submission and processing of loans

 Responsible for new business development and cross-selling of various mortgage products to both conforming and nonconforming customers.

 Developed expertise in all areas of residential and commercial financing, processed loans and performed closings for customers.

Independent Computer Consulting Group

Warminster, PA

Sales 2000-2001

 Supported existing and originated new client base for Information Technology.

 Interviewed and assigned Computer consultants to various positions throughout the IT world.

 Attended various users group meetings to obtain and establish client relationships

Independent Computer Consulting Group

Warminster, PA

Programmer 1998-2000

 Based on a customers requirements, created and implemented customized Order Entry system with various validations, multiple windows, prompt screens and order acknowledgement report using RPGIII and RPGILE AS/400 based languages.

EDUCATION

Independent Computer Services Inc.

Warminster, PA 1997-1998

Certificate – AS/400 Programming & Operations

Temple University 1995-1997

Fox School of Business and Management, Philadelphia, PA

PROFESSIONAL DEVELOPMENT AND SKILLS

American Marketing Association

Trading Partner Management

Russian Language Certificate

Advanced Microsoft Word, Excel, PowerPoint, and other software applications, including Lotus Notes and Apple applications also Calyx and Encompass software .

REFERENCES

Available on request.

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