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data entry

United States
September 26, 2008

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Keila Zapata

*** ******** ******

Corsicana, TX *5110 Phone 1-903-***-****

cell 1-903-***-****

Work experience • 11/01/1998 - 06/29/2008

Navarro Regional Hospital

Corsicana, TX 75110


Insurance Specialist/ Appeals/Refunds

 Nine plus years in a fast paced hospital business office. Responsibilities included calling insurance companies for claim status, payment, or denial. Appealing claims if needed, sending in medical records, and itemized statements with little supervision. Made patient contact as well to help them provided any information needed to process claims. I worked closely with managers and directors, as well as case managers and doctors to resolve issues with claims, or medical necessity. Had to have a good understanding of medical terminology and meaning.

If an overpayment or underpayment was discovered, I would work with insurance carrier to get this issue resolved quickly.

 I began as an ER clerk and worked my way through the years to patient counselor, biller, insurance verifier and collector.

Education/Skills • Some college with an emphasis on business. Navarro College, Corsicana, TX 75110

Computer literate and familiar with Word

Interests and activities I spend free time with my husband and our three girls. We go fishing, walking, and enjoy family time.

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