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Customer Service Manager

Location:
Trenton, NJ, 08618
Salary:
Open
Posted:
August 15, 2012

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Resume:

*** ********* ***. 609-***-**** cell

Trenton, New Jersey 08618 609-***-**** x5295 work

Objective: To find a challenging position where my skills and abilities can be fully utilized.

Experience:

11/04 – Present New Jersey Department of Corrections – Trenton, NJ

Senior Clerk Typist

Provides direct support to the Supervisor and the supervisory staff as a need to basis. Duties include, but not limited to, maintaining the appointment calendar for all meetings, speaking engagements, training seminars and travel arrangements for the staff. Assist with typing of letters, memorandums, reports, spread sheets and other correspondence of a confidential nature, including but not limited to, weekly and monthly reports. Also, responsible for receptionist and telephone duties, processing, researching, cataloging, tracking, filing, and remaining current and proficient in all secretarial areas in order to perform a wide variety of task for the Supervisor, while acting as a back up for the Office of the Director. Responsible for the ordering of all supplies necessary for the staff of the Office of Chaplaincy Network Services, including but not limited to, purchases made from outside venders.

Processed Attendance at Event and Outside Activity Requests; stamped, reviewed and forwarded to Ethics Liaison Officer for approval/denial; kept daily log of requests; completed letters and disseminated. As directed and within prescribed timeframes, neatly and accurately performed research, telephone follow-up, typing, photocopying, e-mailing, data/document compilation and/or distribution, shredding and faxing.

03/04 –11/04 New Jersey Department of Community Affairs – Trenton, NJ

Clerk

Responsible for opening, time stamping, sorting and distribution of mail. Giving information, according to department regulations, in person and over the telephone. Maintain prepared mailing lists, records, and files. Answering the telephone and routing calls to appropriate personnel.

12/02 - 03/04 Pepsi Cola Company - Pennsauken, NJ

Customer Service/Sales Representative

Responsibilities included calling customers to set up fountain beverage accounts. Calling for customer orders, data entry of orders and handling customer complaints. Keeping records of all orders and dispatching drivers for delivery to various locations.

01/02 - 12/02 Sears Portrait Studio – Lawrenceville, NJ

Portrait Studio Manager

Responsibilities included managing the work of assistant manager and 8-10 employees. Orientating new employees to corporate polices and practices. Managed work schedule of all staff. Interviewing, hiring, and terminating of staff. Responsibilities also included maintaining customer satisfaction and customer service. Maintained package and cash control, and provided District Management weekly reports on studio and staff progress.

03/98 - 05/00 Today’s Staffing

Temporary Services

Various Job positions included: Customer Service Representative, Receptionist/Secretary and Proofreader

05/90 – 08/96 New Jersey Department of Community Affairs

Principal Clerk Typist

Scheduled appointments, prepared memorandums, composed minutes of meetings, and other secretarial duties as needed for division Assistant Director. Assisted division supervisor in planning and executing the State Annual Report Booklet. Also, created spreadsheets for the State Annual Report Booklet.

09/89 – 05/90 UNISYS Corporation

Receptionist/Secretary

Responsible for main switchboard, scheduling appointments, and typing minute of meetings.

09/83 – 05/89 New Jersey Division of Taxation

Senior Clerk Typist

Prepared notes, correspondence and reports; answered the telephone and routed calls to appropriate personnel.

Education:

1999 Court Reporting Institute, Philadelphia, Pennsylvania, Scoping Course

1989 Institute of Business Careers, Trenton, New Jersey, Word Processing Course

1981 Trenton Central High School, Trenton, New Jersey, General Academic Curriculum

2008 Certified Alcohol and Drug Counseling Course

Special Skills: Typing 55-60 wpm, Microsoft Word, Microsoft Access, Microsoft Excel, Internet Access, Proofreading

Internships:

04/08 – 5/09 New Horizon Treatment Services – Trenton, NJ

Drug and Alcohol Counselor Trainee/Intern

Provided individual and group counseling to clients in the Welfare-to-Work, Intensive Out-Patient Program (IOP) and the Mercer County Drug Court Program.

References: Available Upon Request



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