Part-time, prefer work from home, skilled office/billing

Cynthia Biediger (Cindy) Phone: 425-***-****

Email: ********@***.*** 3229 115th Ave NE Apt. 244

Bellevue, WA 98004

Objective: I would like to obtain a position that maximizes the use of my current skills while allowing me to continue to learn and develop new skills.

Experience:

Safeco Insurance Seattle, WA 1995-2008

Business Analyst – Learning and Development

 Produced all training materials used for all learning needs related to the commercial insurance billing systems.

 Created curriculum and training materials for the creation of the commercial Agent Support unit.

 Provided training materials and support for the successful launch of Safeco’s first on-line commercial insurance policy quote system.

Training Coordinator – Billing and Collections

 Directly responsible for all training and creation of training materials for the direct billing support unit, agency billing unit, and the direct collections unit for the entire pacific zone. The training materials were also used by the training coordinator for the atlantic zone.

 Supported other units within commercial insurance by providing supplemental billing training and training in customer service, performance reviews, and basic computer skills.

Agency Receivables Analyst/Customer Service

 Successfully mastered the agency receivables system and procedures in 6 months, a full 6 months earlier than expectations for AR analysts.

 One of the first 3 customer service representatives for the first direct billing system used by American States Insurance (a Safeco company).

Dispatcher Michigan and Florida 1986-1995

 Dispatched for various emergency services from 1986-1993.

 Opened the first dispatch office for the Tawas/E.Tawas Police Dept. in Tawas, MI.

 Dispatched for taxi services after moving to Florida in 1993.

Technology:

Microsoft Office Products Outlook Centra Numerous internal programs

Education:

 High School Diploma

 Langevin Learning Principles – Training 101

 Numerous classes provided by Safeco, including Project Management, Customer Service, Adult Learning Principles, and Time Management

Strengths:

I have outstanding people skills. I love working with customers, both internal and external. I am an excellent trainer. I try to break things down into its simplest form. I am good at problem solving. I was often included in “brain-storming” sessions, even when it was not within my job description. I receive a great deal of satisfaction from a class well taught!

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