Customer Service Rep.
Resume:
Brandon J. Russell-Heinz
*******@****.***
Address
Oak Grove, MO 64075
EDUCATION Jefferson City High School, Jefferson City, MO
Student, August 1999-May 2003
High School Diploma
State Fair Community College, Sedalia, MO
Student, August 2003-May 2004
Majored in Business Management
WORK EXPERIENCE
Wal*Mart Vision Center
600 NE Coronado Dr
Blue Springs, MO 64014
Optician, January 2010-Present
Pretest all patients for the Doctor; order contacts, and lens; adjust and fix glasses; answer phone and schedule appointments; run register; follow and abide by all HIPPA laws and regulations; enhanced customer service skills.
McDonalds
1515 NW Woods Chapel Rd
Blue Springs, MO 64015
Crew Trainer, August 2009- January 2010
Trained new employee’s for every position within the restaurant; ran register; enhanced customer service skills.
WEL-COM-INN
130 E Dunklin St
Jefferson City, Mo 65101
Head Bartender, June 2008- June 2009
Opening and Closing Duties, Mix Drinks, Enhanced Customer Service Skills.
Shake’s Frozen Custard
3405 Clark Lane
Columbia, MO 65201
Assistant Store Manager, December 2007 – April 2008
Supervised employees; payroll; opening duties; closing and cleaning duties; managed some store banking and finances; enhanced customer service skills.
Moe’s Southwest Grill
304 S. 9th St., Suite 101
Columbia, MO 65201
Assistant Store Manager, July 2007-December 2007
Supervised employees; payroll; scheduling; managed hiring and termination of employees; opening duties; closing and cleaning duties; managed store banking and finances; implemented and enforced existing and new store policies; enhanced customer service skills.
Shake’s Frozen Custard
3405 Clark Lane
Columbia, MO 65201
Store Manager, April 2007-July 2007
Supervised employees; payroll; opening duties; closing and cleaning duties; managed some store banking and finances; enhanced customer service skills.
Integral Resources, Inc.
111 S. 9th St.
Columbia, MO 65201
Telefundraiser, January 2007-April 2007
Raised money over the phone for various causes and campaigns; enhanced customer service skills.
Scholastics, Inc.
2931 E. McCarty St.
Jefferson City, MO 65101
Order Clerk, July 2006-November 2006
Filled book orders; inspected books before shipping; shipped orders.
Orthopedic Foundation for Animals
2300 E. Nifong Blvd.
Columbia, MO 65201
Data Entry Clerk, December 2004-July 2005
Entered data; prepared patient specimens; answered phones; enhanced customer service skills.
Howard Veterinary Hospital
610 Dix Rd.
Jefferson City, MO 65101
Ward Nurse, October 2001-May 2003
Provided animal care; medicated and fed animals; assisted veterinarians with procedures; collected and prepared specimens; serviced customers; enhanced customer service skills.
SKILLS Proficient in Macintosh, PC Computers, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Basic Internet, Writing, Communication, Customer Service.
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