Customer Service Sales

Janet E. Campbell

**** ******** *****: 248-***-****

Troy, MI 48085 e-mail: ***************@*****.***

CAREER SUMMARY

A skilled professional with a strong background in leadership, employee development, office management, and P&L responsibilities. Exceptional customer service skills with a proven ability to maintain and grow client base. Experience in business development and growth, including sales and networking. Extensive budgeting, financial analysis and reporting experience, including the ability to identify cost drivers and savings opportunities.

EXPERIENCE AND ACCOMPLISHMENTS

Customer Service

• Developed strong base of loyal customers who sought out my services and products

• Advised customers on financial impact of operating decisions.

• Championed use of internal customer service initiative to define and implement improvements to products and services.

• Provided one-on-one and group training to enhance customers' budgeting and accounting knowledge and ability to make value-adding business decisions.

Personnel Development and Training

• Selected, hired, conducted performance evaluations for work groups comprised of professional and technical employees.

• Promoted and participated in continuous improvement teams within the organization.

• Developed and presented training materials for 300 users of new accounting system.

• Championed team training and team building principles.

Organization Development

• Reengineered workflows and responsibilities of Controller's organization. Project was driven by development of new general ledger system and resulted in a restructuring of processes and 25% workforce reduction.

• Established small business office, including implementation of procedures to ensure quality and timeliness of results.

Financial

• Coordinated preparation of $1 billion Corporate Responsibility and Operations and Maintenance budgets and forecasts. Advised senior management on guidelines and policies, analyzed department requests and provided supporting information.

• Improved and streamlined invoicing process to major co-owner, resulting in increased reimbursements. Negotiated annual adjustments and managed yearly audits.

• Presented financial results, variance analyses and forecasts to senior management.

• Advised client organizations on proper accounting for activities (GAAP).

Janet E. Campbell

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Entrepreneurial

• Franchise owner of an art education program.

• Built new territory by selling and promoting services to 30+ schools and community organizations.

• Developed strong team of teachers, skilled in classroom delivery and customer service.

• Responsible for sales, marketing, HR, payroll and all other business functions.

Additional Skills and Experiences

• Technical and business communications

• Problem solving and analysis

• Creativity and innovation

• Team building

• PeopleSoft General Ledger, Excel, Power Point, MS Word, QuickBooks and other software applications

• Community education instructor-basic computer skills

CAREER CHRONOLOGY

Brixmor Property Group 2010 to present

Property Management Assistant

Gold Key Realty

Leasing consultant 2009 - 2010

Imagineer, Inc.

President/owner 2004 to 2009

DTE Energy (Dickson Allan)

Project Analyst 2002 to 2005

ACN, Inc.

Manager, Budgets 2001 to 2002

DTE Energy/Detroit Edison

Controller’s Organization

Various positions with increasing levels of responsibility,

including principal financial analyst and supervisor 1979 to 1990

EDUCATION

MBA, Finance, Wayne State University 1979

BA, Psychology, Kalamazoo College 1975

Professional development programs and courses (30+) various

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