Resume for Collections position
Resume:
Deidre M. Stepney 619-***-****
San Diego, Ca 92105
Objective
I am currently seeking full time employment in Collections with your company. I would describe myself as outgoing and very detail oriented. My experience in collections and customer service, as both a collector and supervisor, have given me the ability to be an excellent communicator and team player.
Experience
2006-Current Mattia & Associates San Diego, Ca
*Collections Manager- Responsible for day-to-day operations of collection and reconciliation functions for assigned accounts.
*Outgoing calls with predictive dialer.
*Reconcile customer remittance advice and submit to A/R.
*Handled auto-repossession, Credit Card, and Mortgage accounts while achieving required goal.
*Provide excellent customer service when working with internal and external customers throughout all levels of collections.
2002-2006 Plaza Associates, Inc San Diego, Ca
*Floor Supervisor- Responsible for maintaining team goal with 20 collectors.
*Maintained all files and records required for daily collections.
*Perform customer account reconciliation.
*Skip-trace for non-located accounts.
*Outgoing collections calls-(100 per day average).
*Prepare accounts for legal review.
1996-2000 Calitec Security & Patrol San Diego, Ca
*Accounts Payable/Receivable
*Conducted daily training for new-hires
*Interviewed prospective employees
*Data entry and Multiple phone lines
*Dispatch supervisor for security officers on duty.
1992-1996 U.S Navy San Diego, Ca
*Maintained personnel files for over 350 sailors.
*Responsible for Updating Command Policy Manual.
* Typing/Data entry
*Multi-phone lines
Abilities Word, Excel, Powerpoint, Type 45 wpm, FDCPA certified,
Multi-phones
Collection Programs- AS400, Cubs, E-Collect, PIMS, CreditPoint, DebtNet
Education *H.S. Graduate-1991-Corliss High School-Chicago, IL
*Blackburn University-1991-1992-Business Admin, Carlinville, IL
*San Diego City College-1996-1997,2001-2002, San Diego, Ca
Contact this candidate