Customer Service Accounting

Pierangelo Saponaro

**** *. *** ****** • Melrose Park, Illinois 60160

708-***-**** • ******************@*****.***

OBJECTIVE

To enhance my professional job skills by obtaining an entry-level position in accounting

EDUCATION

Dominican University River Forest, Illinois

Bachelor of Science, May 2008

Major: Accounting

Scholarships: Legacy for 2 years and endowed for 4 years

COURSES EXCELLED IN

Intermediate Accounting Management Marketing

Advanced Accounting Taxes I & II Cost Accounting

Advanced Computer Applications Statistics Auditing

Macro & Micro Economics Business Law Business Ethics

PERSONAL STRENGTHS

Loyal, responsible, motivated

Team player, exceptional customer service skills

COMPUTER STRENGTHS

Microsoft Windows, Word, Excel, PowerPoint, Access and Internet Explorer

LANGUAGE SKILLS

Italian: Fluent

Spanish: Conversational

Bulgarian: Conversational

RELEVANT EXPERIENCE

Chicago O’Hare Airport, Chicago, Illinois

Senior Luggage Coordinator May 2002-present

• Facilitate directives of the Department of Homeland Security

• Supervise employees in performing daily tasks

• Manage customer baggage needs on arriving and connecting flights

• Satisfy various customer service requests within the terminal area

• Complete other assignments on a timely and professional basis

Dominican University, River Forest, Illinois

Library Assistant September 2004-August 2008

• Maintained organization of library materials using multiple cataloging systems

• Assisted in relocation of library resources

• Responsible for retaining excellent physical order of main book stacks

• Coordinated with supervisor on special projects

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