Customer Service Sales
Resume:
********@*****.***
Frisco, TX
Montell Carter
Experience
August 2007 – present Dallas Independent School District
Dallas, Texas
W.T. White High School
Business Computer Information Systems I Teacher
• Certified Business Education 6-12
W.T. White Girls Basketball and Track Coach
December 2006 – June 2007 American General Finance
Tulsa, Oklahoma
Financial Representative
• Familiar with aspects of lending operations including taking, processing, and underwriting applications. Extends loan and retail credit within lending authority, evaluates risks, inspects collateral, and close loans
• Initiates all aspects of collection of past due accounts to include skip tracing, inside/outside adjustment activities, repossessions, and bankruptcies
• Actively markets all branch products and services to individuals and local businesses
• Provides customer service by greeting, assisting, and soliciting persons entering the office and persons contacting the office by phone
• Perform routine transactions, process payments, and disbursements.
• Prepare branch reports and recommendations
• Apply principles of cash control, operate cash drawer, process bank deposits, and maintain records and balances
April 2006 – December 2006 Tulsa Public Schools
Tulsa, Oklahoma
Para-Professional: Emotionally Disturbed
• Provide instructional, vocational, and developmental assistance to emotionally disabled
• Apply basic practices of effective behavioral management, and assist in the teaching of problem skills to students
• Provide assistance in the learning area in dealing with behavioral problems by applying crisis intervention to students with aggressive behavior and restraining violent students as needed
• Floater to various learning areas to assist in maintaining appropriate behaviors
• Set-up and implement reward system for students
• Reinforce rules of the school and learning environment
• Monitor, observes, and charts behavior of students in their exploratory classes and document behavior changes, outbursts, and other actions specific to the student
• Assist in the preparation of lesson plans, behavior modification plans, and teacher’s pre-planning sessions; provide input and assistance in the development of learning activities; assists in the preparation of instructional and vocational materials
• Maintain and accurate and complete records of student activities and behavior, complete applicable forms, schedules, and instructional reports
Nov. 2005 – April 2006 Tulsa Public Schools
Tulsa, Oklahoma
Teachers Assistant
• Daily and long range lesson and classroom activity planning
• Conduct learning exercises
• Help maintain individual records for each child
• Assists teacher in maintaining neat work and study areas
• Supervision of children during regular play periods
• Collect and display suitable material for educational displays
• Enforces school board policies and regulations
• Assists in tasks as requested by teacher or principal
July 2005 – Sep. 2005 Cendant Car Rental Group
Alexandria, Virginia
Dulles International Airport
Shift Manager
• Managing airport staff – Five Departments
• Plan, direct, and control the preparation and rental of vehicles
• Daily Reports
• Customer Service
• Hiring, scheduling, reviewing, and managing performance of staff
• Training of new/current employees – Safety, Customer Service, Sales, Company Procedures, etc.
• Handling/Depositing of Cash
• Daily Operations
• Managing fleet
• Assist with budgeting and implementing ideas to gain more revenue and control costs
July 2002 – April 2005 Hertz Local Edition
Tulsa, Oklahoma
Branch Manager
• Responsible for daily operations
• Maintaining fleet
• Daily Reports
• Weekly payroll
• Managing staff
• Sales Calls
• Signing new accounts/maintaining current accounts
• Presentations to Upper Management
• Customer Service
• Handling and Depositing Cash
• Training new/current employees – Safety, Customer Service, Sales, Company Procedures, etc.
• Track record of growing volume, revenue, and accounts
Jan. 2002- May2002 Boys & Girls Club of Delaware County Kansas, OK
Assistant to the Executive Director
• Participate in the administrative duties
• Membership tracking
• General office procedures
• Planning for daily activities
• Supervising and evaluating junior staff
• Organizing games and recreational programs
• Applying for grants
Aug. 2000-Oct. 2000 QuikTrip
Compliance Shopper
• Traveled to numerous convenience stores to purchase alcohol/tobacco products for the purpose of getting I.D.
• Made reports on each employee that I purchased the specific product from
• Made reports to upper management on findings
1995–1999 QuikTrip Tulsa, OK
Store Clerk
• Handling large sums of cash – cashier and dropping money in vault
• Maintaining store – Cleaning coffee/fountain drink bar, mopping, stocking vaults, trash, parking lot
• Daily shift audits
• Ordering and checking in vendors
• Customer Service – numerous awards
Education
2011-2012 Lamar University Beaumont, TX
• Principal Certfication
2007 – 2008 University of Phoenix Dallas, TX
• Masters of Business Administration
1999-2006 Northeastern State University Tahlequah, OK
• BS in Business Management.
1997-1999 Tulsa Community College Tulsa, OK
• Assoc. Degree in Liberal Arts
• Deans Honor Roll 2 semesters
1995–1997 Tulsa Technology Center Tulsa, OK
Degree in Laboratory Technology
Tips • Microsoft Word and PowerPoint 2007 & 2010 Certification
• Ability to analyze P&L Statements
• Strong verbal and written communication skills
• Ability to multi-task in fast customer service environment
• Teamwork, Leadership, and Communication Skills
• Sales ability
• Self-motivated, initiative, independence, and interpersonal skills
• Strong analytical, problem-solving, and relationship building skills
References available upon request
Contact this candidate