Fast learner available for immediate employment

EDUCATION

University of Illinois at Chicago (UIC)

Bachelor of Arts in Psychology July 2002

SKILLS PROFILE

Communication and Interpersonal

• Conveyed information via e-mail to customers across multiple states

• Listened to clients to help them communicate their feelings and requests and documented progress

• Consulted with team members to delegate daily assignments

• Presented management and outside teams with updated project information

Analytical and Problem Solving

• Recognized when and how to avoid potentially upsetting situations and keep customer satisfied

• Convinced clients of the necessity for cooperation

• Worked with graduate students conducting experiments and interpreting the results data

• Developed processes to improve the efficiency for distribution of SecurID tokens to employees

Customer Service

• Recognized for my quick and courteous responses to customer questions and complaints

• Provided students with information on processing financial aid

• Assisted Medicaid recipients with scheduling transportation for medical appointments

• Kept customers aware of the progress for the requests submitted for processing

Organizational

• Prioritized and planned work for employees in IL, NM, OK, and TX daily

• Organized and conducted training sessions for employees

• Developed tracking techniques for data retrieved for Y2K US Census for Office 2517

• Assigned daily work schedules for 200 enumerators

• Managed the VPN distribution project involving distributing tokens to over 1500 employees nationwide

Computer

MS Word • PowerPoint • MS Access • Excel • Lotus Notes • RSA • Console One/Novel

EMPLOYMENT HISTORY

BPS Staffing, Inc. @ Blue Cross Blue Shield, Chicago, IL

Fax Queue Manager June 2005 to December 2007

Maryville Academy, Chicago, IL

Family Educator November 2002 to July 2004

United States Department of Commerce, Chicago, IL

Clerk January 2000 to May 2000

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