Quality Assurance Training

RICHARD H. ORTIZ

**** ********** *****

Oak Ridge, TN. 37830+3546

865-***-**** Landline

818-***-**** Cell

EDUCATION

PIERCE COLLEGE Woodland Hills, CA 3.0 GPA.

• Coursework includes Quality Assurance, Quality Control Inspection Planning, Geometric and Positional Tolerancing, Blueprint Reading and Interpretation.

DEKALB TECHNICAL SCHOOL Clarkston, GA 3.5 GPA.

• Over 400 classroom hours in electronics and algebra.

LICENSE AND CERTIFICATION

Quality Assurance Training and Certification; Conformal Coating and Staking; Instruction of Printed Circuit Board Assembly; Crimp, Cable & Harnessing; Hazardous Waste Handling; Electro Static Discharge; Surface Mount Technologies (SMT); Cyclohexane Handling; Lead in Industry; Liquid Petroleum Gas (LPG); Instructional Systems Designer.

SUMMARY

Instructional Systems Designer – I design, develop and teach hands-on skills training for the high-tech manufacturing environment. Working with both managers and employees, I conduct thorough needs assessments by reviewing individual tasks, current job requirements, and projected business needs. Constraints such as classroom space, lab equipment, cost, and labor time are also factored into course development. Once I develop the course objectives, I utilize a wide range of training methods, including lecture, discussions, demonstrations, hands-on labs, CBTs, and written work. Attendance in my courses is high, because I strive to motivate the students to learn by making complex information clear and interesting. My courses are documented with instructor notes, participant manuals, and examinations. My greatest accomplishment as an instructional designer is the initial development of a Metal Fitting Mechanics Training Curriculum. This ten-course program was the standard for Boeing Canoga Park for over 15 years. Recently, I updated the course to address current training specifications and modern manufacturing technologies. The course delivery was also updated with new visual aids and participant materials.

Technical Skills Trainer – I am the primary instructor for over 26 courses, and the alternate for over 20 courses, processing over 2500 employee certifications annually. My instructional style demonstrates patience and care in developing employees’ skills while being diplomatically critical of workmanship. As an instructor, I rely on my own skill sets, including soldering, inspection, and the use of machine shop equipment and hand tools. I attained NASA’s Level B Instructor Certification, the highest certification awarded to non-NASA personnel. The Level B Certification includes Solder Instructor, Cabling & Harness Assembly, and Conformal Coating & Staking, Electro Static Discharge (ESD) and more recently Surface Mount Technologies (SMT). In the area of Quality Assurance, I hold a Level IA General Non-Destructive Testing certification. I read blueprints and schematics. I am familiar with clean rooms, decontamination processes, and the safe handling of hazardous materials.

Computer and A/V Equipment – I am a skilled and trained user of Word, Excel, PowerPoint, Outlook, Visio, Publisher, Flash and Photo Shop. I also have exceptional skills with the use and set-up of audio-visual equipment

EXPERIENCE

TFE, Inc. 10/09 – Present

I schedule, organize, assemble and prepare classes and materials needed to present courses I am certified as instructor to do. I also document, present, test, evaluate and coach all that attend scheduled course. My skills set also includes expanding my knowledge base to have a working understanding of applied computer skills and ability to assist with updating, correcting and editing current courses and training materials to be sure Subject Matter Experts and current records on file agree as assignments are received and completed.

This is a list of courses that I have taken, tested, and performed to gain qualification as certified instructor:

Arial Lifts 26415

Fork Lift 26416

Hearing Conservation 18117 & 26455

Rad Worker Site Specific 23528

Rad Worker II Prac Fact 23548

Confine Space Supervisors 1551

Fire Watch 23129 & 23290

Classified Matter Control 18019

Elect Safety for Equip Oper 31009

Construction Equip Spotter 31136

Amer. Red Cross CPR 23908

Amer. Red Cross First Aid 7142

This list of courses was taken to prepare for certification as instructor:

Fall Protection ESH 148

Lead Protection 12103

DOT Placarding 29216

DOT Shipping Papers 29215

DOT Separation/Segregation 29214

HAZ Waste Transportation 29213

Transportation of HAZ Mat’l 29220

Asbestos Awareness 2490

RAD Worker Sites Specific 23528

RAD Worker Core Academics 956

Confine Space 1550

The Pratt & Whitney Rocketdyne 2005

Technical Skills Instructor

Design, develop, and instruct a wide-range of hands-on manufacturing skills courses to insure that both union and non-represented employees can pass rigorous NASA certification tests. Maintain lab equipment and materials for testing purposes. Work well within training team, and interface effectively with employees, managers, other teams, and suppliers. Work effectively in a virtual environment with teams whose members work across the country. This amounted to be the same work I did for Rocketdyne before we became Pratt & Whitney Rocketdyne.

The Boeing Company 1974 – 2005

Technical Skills Instructor, (1980 – 2005)

Design, develop, and instruct a wide-range of hands-on manufacturing skills courses to insure that both union and non-represented employees can pass rigorous NASA certification tests. Maintain lab equipment and materials for testing purposes. Work well within training team, and interface effectively with employees, managers, other teams, and suppliers. Work effectively in a virtual environment with teams whose members work across the country.

Quality Reliability Staff, (1976 – 1980)

Installed and operated a calibrations laboratory, coordinating ASME code requirement between Inspection & Test, Quality Assurance, and Manufacturing while maintaining calibration and traceability. Wrote QA requirements and reviewed procurement and fabrication documents to insure inclusion of QA requirements.

Calibration Technician, (1974 – 1976)

Installed, maintained, calibrated, inspected, and repaired instruments in support of facility researching and producing liquid-sodium-cooled nuclear reactor pumps.

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