Customer Service

I work for AT&T Mobility as a customer service agent, i am soon moving to Cary,NC. I have been working for At&t mobility for 4 yrs and 2 months. I deal directly with customers either by telephone, electronically or face to face

respond promptly to customer inquiries, handle and resolve customer complaints

obtain and evaluate all relevant information to handle inquiries and complaints

perform customer verifications,process orders, forms, applications and requests,

keep records of customer interactions and transactions,record details of inquiries comments and complaints, record details of actions taken, manage administration,

communicate and coordinate with internal departments,follow up on customer interactions. I work great with computers, very fast typer, great communication skills, fluent in English and Spanish, i am great with Excel..