Customer Service Administrative Assistant
Resume:
Jacqueline Perez
Brooklyn, N.Y. 11231
Phone: 917-***-****
E-Mail: *************@*****.***
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Receptionist / Office Clerk / Cashier
Dedicated professional offering skills and 3+ years of experience in customer services, office and administrative support and front desk duties. Excellent communicational and interpersonal skills. Team builder. Able to handle heavy work flow. Organized, responsible, and reliable. Proficient in Microsoft Excel, Word, PowerPoint, DealerSocket, and DealerTrack. Obtained GED.
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Professional Experience:
BDC Contact Center Representative/Receptionist, Plaza Auto Mall September 2009-December 2011
Scheduled appointments for service department.
Resolved Customer complaints for dealership.
Supported and provided superior service via phones, e-mails and faxes as a receiver and caller.
Used questioning and listening skills that support effective telephone communication.
Understood the impact of attitude in handling calls professionally.
Applied the proper telephone etiquette to satisfy various customer situations.
Other duties as assigned.
Automotive Cashier, Plaza Auto Mall
Received payments from customers getting their vehicles maintained or repaired.
Print out estimates and invoices.
Record the amount of payment and close the repair orders in the database.
Update customers service history.
File repair orders.
Carried out extensive Customer Service.
Administrative Assistant, Administration for Children Services September 2008 – September 2009
Answered telephones and transfer to appropriate staff member.
Filed documents and paperwork.
Worked excessively with a computer to close cases, check work, dates etc.
Typed Petitions.
Oversaw all aspects of general office coordination
Opened, sorted and distributed incoming correspondence, including faxes and email.
Education:
General Education Diploma – June 2010
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