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Customer Service Project

Location:
Fargo, ND, 58104
Salary:
70-85/hr
Posted:
December 14, 2015

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Resume:

Laurie Loomis

**** ** ****** * *****, ND ***** Phone: 701-***-**** g30dmj@r.postjobfree.com

Certifications

• CCSP, 2001

• ERP Certification*

• SAP SD Certification

• SAP Pricing Configuration and Conditions Certification

Education

Minot State University

Chippewa Valley Tech College

Valley City State University

BUSINESS SYSTEMS ANALYST

In addition to being the support analyst for all SAP modules, I have been an instrumental member in the success of numerous IT projects, increased functionality for the business, developed business processes, excellent project management skills.

My career objective is to be an integral part of an IT team collaborating in the numerous SAP modules that I am proficient at. I can manage projects, remove roadblocks for users; provide knowledge on a variety of business processes and design and provide productive solutions.

Business Analyst whose qualifications include:

• Excellent Organizational skills

• Successfully manage multiple projects simultaneously

• Knowledgeable in project management and planning for complete project lifecycle

• Extensive support and documentation for users

• Experienced in system design, testing, conversion, implementation and quality assurance

• Business Process enhancements and requirements gathering

• Designed and developed numerous reports, business processes, additional functionality

Technology Summary

SAP Technologies:

Qualified in multiple SAP Modules: CRM, FI, IM, PM, PP, MM, QM, SD, VC, WM

10 years of SAP experience

Software:

SAP ERP ECC 6.0, Insight ERP, MS Office Suite(Word, Excel, Outlook, Access, PowerPoint, Visio), Winshuttle, Lotus Notes, QSN

Related Work Experience and Responsibilities:

Arctic Cat Inc.

Business Analyst – 2011-present

Provide analyses and direction to the Arctic Cat business community

Prepare requirements, specifications and recommendations facilitating improved business processes

Design, develop, configure and test applications supporting business requirements

Experienced in SD, MM, QM, PP, PM, FI/CO, CRM, with the ability to translate business needs into system requirements

Member of project to renovate Dealer Portal for order processing, invoicing, warranty, and communications with Arctic Cat.

Provide support of integrated applications of processes outside of SAP

Develop and provide user training

Adhere to Sarbanes-Oxley IT policies

Chrysler Group Global Electric Motorcars/Polaris Industries

Senior Systems Analyst - 2007-2011

Develop and Support business processes for Global Electric Motorcars

Training and documentation for users following specified standardization

Successfully completed numerous SAP projects:

1. Barcode Project for Shipping and Receiving

2. MRP, Variant Configuration, and Forecasting Project

3. PCI Compliance project

4. Customer Master Update project

5. Warehouse Management Project

6. Vendor automation project

7. Worked with offshore consultants to create a new company in SAP

a. Successfully guided and provided business knowledge and processes to assist consultants with the implementation

Provide forecasting knowledge on characteristic based planning

Develop, Run, train, and document reports for users

Develop and maintain Sapscript and Smartforms

Train users in all modules and provide work instructions for each transaction

Assisted in the development of user roles and responsibilities

Developed business process for Marketing to capture the data they desperately needed to reach all market segments; without the purchase of additional software

Developed over 150 Mass data maintenance load scripts using Winshuttle

Concordia Language Villages-PT

Assistant to Education Director

2006-2007

Assisted in the organization of educational seminars

Assisted in curriculum and document preparations for seminars

Maintained budget for Government grants for new Village development

Developed reports and surveys to assist Director in program marketing

Reile’s Transfer and Distribution

Analyst

2001-2005

Helped move from DOS environment to ERP system

Developed procedures for new system

Cycle counting of Inventory to sync the ERP system with physical product

Developed a budget and strategy to implement warehouse mobilization using intelligent scanners

Vendor for United Sugars Corporation – maintained and supported that relationship and toured facilities in our blueprinting stages of implementing ADC s

Supported the system for all users

Developed end of month process to reconcile system

Supported the system and corrected errors in the system

United Sugars Corporation

Team Leader, Consumer

Business Lead - 1995-2000

Provided business knowledge to SAP consultants to design and implement ERP system for United Sugars Corporation and all factories and local warehouses

Team player in two successful implementations

Work Instructions and Training employees, companywide from Customer Service, to Shipping/Receiving, Production Planning, and Quality

Supervised employees in Consumer Customer Service

Worked very closely with internal and external customers to provide exceptional service and communications

Developed business processes and training documents to ensure consistency across corporate and factory employees

Provided reports for users to improve their productivity

Developing contracts, pricing conditions, customer hierarchies, mapping partner functions, rebates. United Sugars’ customers had many levels in their hierarchy and the maintenance of this hierarchy was ongoing and involved using meticulous precision due to the sensitive nature of the business



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