Customer Service Manager
Resume:
RAMON HARBIN
New Hope MN, 55427
*****.******@*****.***
SUMMARY
More than ten years of professional experience in small company management, marketing and customer service. Performed litigation copy services, worked bindery equipment, which included but not limited to GBC, Velo, Wire and Spiral binding provided imaging/scanning services as well as data conversion. Demonstrated professional phone demeanor on a multi-line inbound and outbound system. Accomplished and exceeded company sales goals, as well as mandatory timelines.
JOB HISTORY/DUTIES
Parts Sales Manager
AutoZone Inc.
Start Date: 10/2011- present
Responsible for assisting the store manager with daily operations of store, which include but are not limited to: fast and friendly customer service; scheduling of employees, training and developing of new employees; processing store returns,
managing inventory effectively.
Load Master
Midway Party Rental
St. Paul, MN
Start Date: 03/2011- 10/2011
Used forklifts to pick and load stock; managed detailed inventory of product going on and coming off trucks; gave direction on how to load product onto trucks while providing excellent customer service to clients picking up product.
Imaging Technician/Shift Lead
K and B Document Technology
Minneapolis, MN
Start Date: 06/2009 End Date: 03/2011
Responsible for training a third shift crew in the area of document imaging as well as scanning a variety of media components, creating databases as well as load-files, making it easier for our clients to organize and locate their information.
Document Service Representative
Merrill Corporation
Minneapolis, MN
Start Date: 06/2006 End Date: 03/2009
Worked on-site in the document service center at Faegre and Benson law firm;
creating depositions for court, providing a variety of copy services, meeting hard
deadlines while supplying excellent customer service.
Manager and Store Clerk
Underground Bookstore
Chicago, IL
Start Date: 02/2004 End Date: 03/2006
Responsible for the daily operations and management of a small bookstore,
Coordinated product inventory, ordered new merchandise, and displayed products to increase sales.
Video Production and Maintenance
Family Harvest Church
Chicago, IL
Start Date: 03/1999 End Date: 12/2003
Volunteer video and sound technician.
Responsible for the upkeep of a large church; duties included: regular maintenance (sweeping, mopping, daily cleaning), as well as heavy maintenance (fixture replacements, painting, drywall patch work).
EDUCATION
Major: Graphic Design
ITT Technical Institute, IL
Topics included; promotional displays, as well as marketing brochures for products and services, designing distinctive logos for products and businesses, and developing signs and signage systems for businesses or government. It also included internet
Web pages, computer interfaces, and multimedia projects.
Major: Media Communications
Columbia College, IL
Communications Certification: 2000
Major: General Education
Bryant High School, VA
Date Graduated: 1997
ADDITIONAL SKILLS
Proficient in leading Microsoft Office application, such as Word, PowerPoint, Excel, and Adobe.
Experienced in litigation support applications such as Law 4.0 & 5.0, I-Pro 8.6 Summation, OCR
as well as Concordance. Experience with using copy equipment such as Xerox, Cannon, and Ricoh
to create color as well as black and white copies, also experienced with using laminators, loop binders,
and hole punch machines.
NOTES AND ACTIVITIES
• Hennepin County, Video Production (volunteer), Minneapolis, MN, 2007
• Black Music America, Video Production, Minneapolis, MN, 2010-2012
• Salvation Army events and programs (volunteer), Coon Rapids, MN, 2009-present
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