Head of Client Administration

JEANNINE KELLY

** ******* **** *****, #**  Brooklyn, NY 11223  917-***-****  *******@***.***

Effective, adaptable Client Relationship Services Support Manager with 12+ years of experience revamping business processes and training, managing and motivating teams of up to 34 to leverage efficiencies, mitigate risk and reduce errors to provide exemplary client service across a number of wealth management models.

Possess an intuitive eye for risk, an ability to think strategically and comprehensive knowledge of

financial services administration, systems/technology, operations and fiduciary issues.

EXPERIENCE

BESSEMER TRUST COMPANY, N.A. New York, NY

Senior Vice President / Head of Client Administration 12/2007–6/2009

• Analyzed, developed, documented and enhanced business administrative processes to maximize efficiencies, mitigate risk and reduce error at this private wealth management firm with $53B in assets under supervision.

• Hired, trained and led a centralized group that facilitated complex processes, like a pilot where 400+ accounts were established and funded across 150 client relationships averaging $25M in size. Reduced documentation and coding errors by 100% and improved Non-ACATS asset transfer time by 30% in only six months.

• Designed and delivered training programs and case studies on key risks associated with client on-boarding, like client suitability and Know Your Client (KYC) / Customer Identification Program (CIP) requirements.

• Partnered with IT and consulted management and staff in 11 offices to translate business requirements into planned enhancements to Client Relationship Management (CRM), Account Opening and Account Maintenance systems.

• Created reports, including audits and recommendations, for senior managers, compliance and risk areas.

• Orchestrated such firm-wide projects as shifting complex client-directed trading to an outside brokerage firm and developing a Managing Agent for Trustee service offering.

UNITED STATES TRUST COMPANY OF NEW YORK New York, NY

Senior Vice President / Regional Support Manager 5/2000–12/2007

• Hired, trained, evaluated and supervised 34 reports providing administrative, investment and banking support to 25 Equity and Fixed Income Portfolio and 24 Wealth Managers with $30B in assets across 10,000 accounts.

• Assessed risk and ensured client suitability of all new investment and banking business for the $2-to-$5M relationship segment. Managed the Regulation 9 Pre-, Post- and Annual Account Review process.

• Supervised departmental operations to ensure compliance and revamped procedures / standards to improve efficiacy. Consulted all major firm-wide projects as the Administrative Process “Subject Matter Expert.”

• Designed and delivered training to both Portfolio Managers and support staff on organizational, technology, administrative and investment process changes.

• Partnered with the division head in planning and implementing short- and long-range departmental objectives.

• Orchestrated all office management logistics⎯from purchasing, IT coordination and system access rights review and approval to new hire procedures, interoffice moves and maintaining business continuity plans.

NEUBERGER BERMAN, LLC New York, NY

Assistant to Vice President – Institutional Client Services 1/1999–5/2000

• Assisted the VP of Institutional Sales on a team of four in providing client services to over 200 pensions, endowments, foundations and institutions totaling over $12B in assets.

• Regularly communicated with institutional clients and their advisors and resolved operational issues in the administration of client accounts.

• Prepared materials for annual reviews with clients and requests like customized performance reporting and cash flow analyses. Collaborated with the VP and Marketing and Desktop Publishing teams to compile RFPs.

UNITED STATES TRUST COMPANY OF NEW YORK New York, NY

Trust Officer – Private Client Services 9/1997–12/1998

• Maintained 500 Wealth Management, Individual Retirement and Trust Accounts within the $2-to-$5M relationship segment. Performed due diligence related to requests and approved cash / securities transfers.

• Conducted annual trust reviews to ensure proper account administration and documentation of discretionary payments and adherence to investment guidelines.

• Collaborated with Portfolio Managers, Tax, Private Banking and Trust / Estate / Financial Planning areas to customize solutions based on clients needs. Compiled Lifestyle / Cash Flow Analyses.

JEANNINE KELLY

71 Village Road North, #4C  Brooklyn, NY 11223  917-***-****  *******@***.***

UNITED STATES TRUST COMPANY OF NEW YORK New York, NY

Administrative Assistant – Private Client Services 2/1997–9/1997

• Assisted a team of six Vice Presidents in the maintenance of client investment accounts.

• Coordinated client meetings, maintained calendars, arranged travel and compiled expense reports.

• Processed cash / securities transactions, prepared client correspondence and meeting materials and maintained client information systems. Prioritized client inquiries and assisted in resolving client issues.

INDEPENDENCE RESIDENCES, INC. Kew Gardens, NY

Case Worker / Service Coordinator 6/1995–2/1997

• Oversaw a caseload of 20 developmentally / mentally disabled individuals in residential and community-based settings.

• Advocated for client rights as liaison to educational, judicial and public service agencies.

• Obtained services and entitlements through needs assessment.

EDUCATION / PROFESSIONAL DEVELOPMENT

Bachelor of Arts  City University of New York: Queens College 1995

New York Bankers Association Trust Administration School 1998

SKILLS

MS Word, Excel, PowerPoint and Visio

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