Administrative Assistant Customer Service
Resume:
**** ***** *** *** * OXON HILL, MD *****
202-***-**** • *******@*****.***
TAWANA MICKEY
OBJECTIVE
A highly equipped Administrative Assistant with experience in performing a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting visitors, and resolving administrative problems and inquiries; composing, editing, and proofreading correspondence and reports, and preparing a range of administrative documents.
SUMMARY OF QUALIFICATIONS
More than five years of experience
Word processing and data entry skills
Complete knowledge of supplies, equipments and services ordering and inventory control
Ability to schedule appointments and maintain calendars
Ability to communicate effectively, both orally and in writing.
Database management skills
Exceptional Customer service skills
EMPLOYMENT
1/2002-8/2011 [Rock Creek Academy] [Washington, DC]
[Administrative Assistant]
Responsibilities include updating biweekly payroll
Maintaining daily attendance
Generate internal/external correspondence and internal reports manual
Manual and electronic filing
Input updates in databases
Observe and report concerns when necessary from the security surveillance
Provide received inbound/outbound calls as well as responding to parents’ inquiries and correspondence
T.A.C.T 2 Training-verbal
EMPLOYMENT
5/06-12/06 [National Phlebotomy Association] [Landover, MD]
[Office Assistant]
Data entry processor: update current customer/client information and input data on new members
Process Mail: prepare batch receivables for accounting general ledger, and respond to member correspondence and inquiries
Daily use of MS software: Word, MS Office, and MS Excel
EDUCATION
8/92-6/95 [DuVal High School] Lanham, MD]
8/95-1/97 [PG Community College] Largo, MD]]
REFERENCES
Joyce Johnson 404-***-****
Leticia Sampson 313-***-****
Gia Daniels 202-***-****
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