Customer Service Sales

Tracy Gill Zuluaga

**** ****** **** **, *** B, Tampa, FL 33634

305-***-**** ************@*****.***

SUMMARY OF QUALIFICATIONS

A professional with success in building and retaining successful teams and relationships. Highly self motivated individual with strong analytical skills. Skillfully inquisitive which has produced a successful problem solving and conflict resolution track record. Proven manager that communicates easily with clients, executives, and staff.

PROFESSIONAL EXPERIENCE

ABS / HRS Trade School/Placement Agency Tampa, FL 01/2010 - Pres

Assistant Director

Oversee daily operations including; marketing, research & development of course training & curriculum.

Monitor industry trends, stay current with local city, county and state ordinances and issues of compliance as it relates to the hospitality industry and liquor license holders.

Hire, Train and Supervise staff of Instructors and Job Placement Office / Career Center. Database and records management as required by Department of Education Commission for Independent Education.

Storage America Homestead, FL 09/2008 – 01/2010

Commercial Property Manager

Oversee daily operations including; invoicing, vendor mgmt, leasing/sales agent, truck rental, maintenance, collections, auctions, merchandise.

Marketing, stay current with local competitors, active involvement in networking and community

Hire, Train and Supervise staff of leasing/sales agents, truck rental agents, maintenance crew.

Property consisted of 1000 units, to include retail strip center, parking rentals and mini-storage. Maintained better than 90% occupancy, monthly revenues $90,000 - $100,000.

ABS / HRS Tampa, FL 07/2006–08/2008

Assistant Director / VP of Operations

Oversee daily operations including; marketing, research & development of course training & curriculum.

Monitor industry trends, stay current with local city, county and state ordinances and issues of compliance as it relates to the hospitality industry and liquor license holders.

Hire, Train and Supervise staff of Instructors and Job Placement Office / Career Center. Database and records management as required by Department of Education Commission for Independent Education.

CrimCheck USA, Inc. Tampa, FL 2002–2006

Director of Operations

Managed daily operations including; human resources, administration, training, marketing, sales, payroll, purchasing, and accounting.

Key liaison with Sales, Finance, Information Technology, Human Resources and Support Services

Implemented and maintained a national network of field personnel to research public records and retrieve information and data at courthouses.

Created TQC Procedures for the review of all files and records prior to publishing findings.

Planned and developed software program layouts and report functions.

Hired, trained and managed staff performing criminal background investigations and public records research as mandated by FTC and FCRA guidelines.

Criminal Research Bureau, Inc. Tampa, FL 1998–2002

Director of Operations

Developed and implemented strategies essential for efficient operations and ensuring highest level of customer satisfaction

Ensured ongoing professional development of Managers and their staff

Worked within Operations and Support Services to ensure proper resource allocations

Direct development of systems and processes to improve control of project related activity

*09/01 04/02 Criminal Research Bureau, Inc. business was sold my role was of a Consultant to assist in the transition.

Consulting which included handling accounts receivable collections and commissionable sales.

North America Information Specialists, Inc. Tampa, FL 1995–1998

Director of Operations

Monitor productivity and key performance measurements and direct corrective action efforts when needed

Identified risks that would directly impact P&L

Ensured that all activities are aligned with Company ethics and compliance standards

Lead operations team in a changing environment by aligning organization goals with business goals and facilitated subsequent change in culture

Established yearly department and team goals that were in line with company philosophy

Record Search, Inc. Davie, FL 1994–1995

Director of Customer Service / Co-Director of Operations

Built / recruited a strong team of 23 talented people that achieved the business needs and a high performance work environment.

Managed a budget that provided the correct resource balance

North America Information Specialists, Inc. Clearwater, FL 1994–1994

Director of Administration & Customer Service

Assisted CEO in company start-up

Implemented polices and procedures for departments including Customer Service, Administration, Human Resources, AP / AR, Collections and Billing

North America Information Specialists, Inc. Oldsmar, FL 1987–1994

Director of Administration & Customer Service

Directed the operating activities of the Customer Service department

Developed both short and long range plans for the organization

PROFESSIONAL ACCREDITATIONS & COURSES

• National Restaurant Association SafeServ Food Manager Certification & Instructor / Proctor

• National Restaurant Association SafeServ Alcohol Certification & Instructor / Proctor

• Florida Mortgage Broker School (Loan Originator & Processor)

PROFICIENT COMPUTER SKILLS

SOFTWARE

Microsoft Office | Microsoft Project | Storage Commander and Several Proprietary Software Programs

Quickbooks

OPERATING SYSTEMS

Windows | Mac OS |

REFERENCES

• Available upon request

01/10 – 11/10 Westchase Oldsmar Moving Center/Penske Tampa, FL

Creating bids and quotes for residential and commercial moves

Truck rental contracts, Inspections, Inventory Projections

Customer service, sales, community marketing, moving supplies

Coordinate routes and crews and scheduling, moving supplies (sales and rentals)

09/08 – 01/10 Storage America/Penske Homestead, FL

Property Maintenance/Groundskeeper/Truck Rental/Driver

Responsible for 1000+ Unit Property, Property Maintenance and Management

Penske Truck Agent – Inspections, Hiking Trucks and Car Transporters

Respond to customer and tenants needs of Commercial Storage Facility and Retail Strip Center

06/07 – 08/08 EZ Does It Services Tampa, FL

Driver/ Service Tech

Commercial & Residential Pressure Washing Services & Cleaning Services

Lawn Care, Landscaping & Tree Maintenance

Auto Detailing and Mobile Car Wash Services

05/04 – 06/07 San Juan Latin Café Brandon, FL

Assistant Manager

Supervise all day-to-day operations FOH and BOH

Lead Line Man & Prep Cook, Set-up, Break Down, Clean-up

Customer Service, Open & Closing Procedures and Supervise Staff

99 - 04 Tamp Bay Fisheries Dover, FL

Lead Man/Dock Supervisor

Order Selector

Forklift Operator

Shipping & Receiving

94 – 98 Alliant Food Services/GSI Tampa, FL

Lead Man/Forklift Operator

Order Selector

Forklift Operator

Shipping & Receiving

References:

Melvin Morales

Mike Young (813) 215 - 0580

Jose Martine z (813) 389 - 6761

Melvin Morales (813) 956 – 2525

Carlitos DeJesus (813) 325 - 5599

Contact this candidate