Customer Service Sales
Resume:
Cecile Wagner
Austin, Texas 78717
Attn.: Human Resources:
I am submitting my resume for your consideration for your Administrative Assistant position that you have listed in the Austin American-Statesman. I have excellent phone and customer service skills along with administrative experience. I am successful in gathering information and entering data in the computer using many Microsoft programs. I also have excellent customer service skills taking inbound sales calls and enjoy data entry assignments. I am upbeat, energetic, and thrive at meeting my goals in the workplace. I am currently employed part time with Home Depot but am anxiously looking for an office position because that is what I do best. In eight months of employment, I have won three "excellent" customer service awards. I work well with people and can multitask proficiently.
In my past, I have worked as an Executive/Administrative/Customer Support/and Data Entry specialist supporting regional sales teams, upper management, department staff, and working with customers. I have excellent phone etiquette experience working with customers. I am proficient in basic operating systems like Microsoft Word, Excel, and PowerPoint. I also have experience in Access, Oracle, Outlook, Bit-Defender and surfing the Internet. I am able to multi-task and my expertise is in coordinating various projects such as preparing correspondence, maintaining spreadsheets along with heavy data entry and tracking orders.
I have a “can do” attitude and I always have a smile on my face. I enjoy being a team player and I get along well with everyone I meet and/or work with. I can be reached during the day at 512-***-**** or 512-***-**** (any time).
Starting Range: $25K to 35K (FYI: I am very negotiable depending on what type of position I am applying for, the benefit package, and location of position.)
I look forward to hearing from you.
Sincerely,
Cecile Wagner
Home Number 512-***-****
Cell Number 512-***-****
************@*********.***
Cecile Wagner
10201 Cassandra Drive
Austin, Texas 78717
************@*********.***
OBJECTIVE:
To become associated with a progressive and professional organization where I can use my experience to benefit the organization and attain advancement through job performance.
EXPERIENCE:
4/2011-present Home Depot - (P/T) Cashier Associate
I accepted this position to supplement my income. I have won three awards for outstanding customer service skills.
9/2008-04/2011 I worked a couple of temporary positions during this time.
7/14/08 – 8/4/08 Career Management Associate for Travis County Public Defender's Office
Accepted and completed a 2-month contract position entering data into a new database program. It was a great experience.
10/2002-5/2008 Austin Community College
I was a part-time student at Austin Community College and have received my Associate of Arts degree in May 2008.
5/2000 – 4/2001 Teradyne, Inc.
Worldwide Sales Support Administrator for the AMD Team
Responsible for booking all sales orders using Oracle. Prepared and maintained all paperwork flow throughout our department. Set up all conference calls and meetings with our Regional Sales Managers. Prepared all travel arrangements and expense reports for all Sales Managers. Coordinated with upper management regarding budgets, new hires, and setting up classes for training and all special events.
11/1997 – 8/1999 Future Concorde, Austin, Texas
Executive Assistant to the V. P. of Sales & Marketing
Key member of the start-up organization for the Concorde Division of Future Electronics. Developed and maintained custom database reports on customers and customer requirements. Prepared reports and presentations for corporate management and key customers. Arranged and coordinated meetings between corporate management. High-level sales support dealing with our Regional Sales Managers and a large customer base. Scheduled all travel and events for meetings.
8/96 – 7/97 Marco International, Austin, Texas
Executive Assistant to CEO and Plant Manager (Contractor for the last six months of employment)
Responsible for supervising all Human Resource functions for the Austin division to include the maintenance of employee files, correct reporting and accounting of employee time records, facilitating changes in staffing levels, and the resolution of all personnel issues. Provided a wide variety of administrative supports for upper management and the division management staff.
8/94 - 8/96 Applied Materials, Austin, Texas (Manpower Contractor)
Executive Assistant to the Directors of PVD, CVD and ETCH
6/93 – 7/94 Omnifax/Danka Corporation, Austin, Texas
Administrative Assistant - Data Entry position
6/88 - 1/93 CompuAdd Corporation, Austin, Texas
State and Educational Sales Administrator - Data Entry position
EDUCATION:
2002-08 Austin Community College (Part-Time) Completed 91 Credits; Graduated with a AA Degree
Have attended numerous Computer, Technical, and Microsoft Office Software courses.
SUMMARY OF QUALIFICATIONS:
• Administrative and Human Resource Supervisory
• Ability to prioritize and complete multiple projects on or before deadline
• Readily adapt to changing workloads and requirements
• Excellent verbal and written communication skills
• Self-motivated, well organized, and detail oriented
SKILLS:
• Access Basic Forms & Reports • Solving customer problems
• Oracle (Booking Orders) • Supervisory experience
• Microsoft Word • Strong data entry experience
• Excel • Writing, editing and proofreading
• PowerPoint • Conference Call Set-up
• Outlook • Typing speed 40 - 45 wpm
Making all travel arrangements (Hotel, Flight, Car, Dinner Reservations and Expense Reports for mgmt and staff.)
Contact this candidate