Sr.Rest. Manager/Rest. Manager

VISHNU SAHAI MATHUR Date : **/**/****

Mobile: 965******* ; E-mail: **********@*****.**.**

For

Sr. Rest. Manager/Manager position.

PROFESSIONAL ABRIDGEMENT

A seasoned professional with over 30 years of Exclusive cross cultural experience in F & B Operations, H/K, Guest Servicing & Restaurant Operations,Admin, Facility,Liasion,etc.

Proficiency in devising and implementing optimum business strategies to enhance business development and quality standards across all departments, viz. House Keeping, F&B, Front Office, Guest Servicing, Admin,Facility,Liasion, CRM, etc.

Distinction of steering improvement initiatives with focus on streamlining & managing operations with proactive planning, introducing new concepts, etc.

Proven abilities in providing an end to end solution right from developing to successfully launching food and beverage products.

Demonstrated excellence in delivering value-added customer service and achieving customer delight by providing customised products as per requirements.

Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the units.

Merit of being associated with top class Restaurant’s like 'French, Chinese, Continental, Coffee Shop, Bars, Indian Restaurant & Banquets.

An enterprising leader with proven dexterity in leading and directing personnel towards accomplishment of a common goal.

CAREER CONTOUR

2011 to ( Nov) 2011 : Worked as Area General Manager, in a reputed Hospitality

Co. In Gurgoan/Delhi.

2010- 2011 : Worked as a Project Manager, in a Reputed Catering Co. In

(U.A.E.).

2009 –2009 : F&B Manager with Chelmsford Club, New Delhi.

2007 –2008 : F&B/Operations Manager with Riverside Sports & Recreation Club, New Delhi.

2006 –2007 : F&B/Operations Manager with New Friends Club, New Delhi.

2004 –2006 : Restaurant Manager/In-charge with Ramada Hotel, Northern Ireland,

U.K.

2003 –2004 : Manager - F&B/Operations with Sports & Cultural Club, NOIDA.

1985 –2002 : Sr. Captain/ Matri D’ Hotel - F&B Services with Hotel Kanishka, Delhi.

1981–1985 : Team Leader with “The Hotel Oberoi’s”, New Delhi - F&B Services

Key Accountabilities:

Operations Management

Handling entire functioning of Restaurant Operations including Room Service, Mini Bar, etc. by implementing standard operating procedures including goals, budgets, plans, administrative activities and maintaining reports / records.

Managing all aspects of service management viz., ambiance management, in-house banqueting, outdoor catering, party service, etc.

Coordinating with in-house and potential guests to understand their requirements and accordingly customise the product and services.

Food & Beverage Operations

Preparing and monitoring the Food & Beverage items and maintaining appropriate documentation for inventory control for timely indenting of supplies

Ensuring compliance with pre-set quality & hygiene standards as well as aesthetic presentation of food and beverages.

Managing high standards of sanitation and ensuring proper cleanliness in kitchen bar & service.

Designing the menu for the individual outlet along with the outlet manager taking into consideration the finer aspects of menu Planning.

To cross-check the entire inventory of entire Bars.

Guest Servicing

Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handle guests’ requests & resolving complaints.

Executing policies & procedures in the operating systems to achieve greater customer delight.

Supply Chain Management

Interfacing with other departments for requisitions, re-stocking and inventory according to set standards; procuring equipment for the banquet facility and food items for the F&B department.

Ensuring effective inventory planning for raw materials and spares, based on business requirements and utilisation forecasts.

Team Management

Organising training and development programmes for employees for enhancing their technical / soft skills.

Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members.

Significant Accomplishments:

Played a major role in checking the complaints/suggestions personally.

Successfully streamlined the process, by adopting a various operations method.

Instrumental in imparting practical training to the whole staff.

Steered initiatives to streamline the Supply Chain, by taking a quotations with various vendors.

Achieved cost reduction through negotiations with the vendors.

EDUCATION

Passed 10+2, From C.B.S.E. Boards, New Delhi.

Two Years, Diploma Course from National Council for Training in Vocational Trade in (F&B Services), N.C.T.V.T, conducted by Delhi Administration in 1983. (Secured 63 %).

PERSONAL DETAILS

Contact Address : J-45/GL-1 Dilshad Colony, Delhi - 110 095. Date of Birth

8th Oct’1961. Passport Number : E7711056 (Date of Issue 19/02/2004), (Date of Expiry 18/02/2014).

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