Customer Service Sales

Kimberly A. Hicks

209-***-**** *** Rhine Court, Los Banos, CA 93635 ****************@*****.***

Customer Service, Sales, Safety, Growth

Professional Qualifications

I am a driven individual with a solid history of making goals, performing to budget, growing the business and developing

Employees. Results-oriented with a broad and diversified experience in corporate strategy, finance, advertising and marketing

Effectively. Communicating company strategic goals by practice and reinforcing superior Customer Service.

Professional Experience

Amerigas Propane, Los Banos, CA

Managed and supervised all District employees’ day-to-day activities, including reviewing the daily delivery and service

schedules, receive and follow-up on input from Customer Relation Representatives, customer calls and other sources.

Sales and Service Manager 2001-2011

Managing Routing – Scheduling – Delivery and Service Work

Safety of employees, customers, vehicles, plant and capitol equipment

Sales, Customer Service and Customer Growth

Administration of all business activities, Reporting and compliance

Expense Management

Employee Supervision and Communications

All Star Gas, Modesto, CA

Responsible for answering all customer calls, maintaining customer records, order parts as needs. Maintain proficiency

in using personal computer, data entry terminal and other common office equipment and software.

Customer Relations Representative 1996-2001

Determine customer requirements and expectations

Generate new and repeat sales by providing product and technical information

Set up and maintain customer files

Present a professional image at all times to customers and vendors

Knowledge of office equipment and usage

Education

Valley Commercial College, Word Processing Specialist 1995 Field Managers Safety Leadership Training Class 2010

Smith System Defensive Driving Course 2008 Residential Gas Check Training Program 2004

Certified Employee Training Program thru PERC 1999-2009

Honors and Recognition

Best Performing District FY 2009 Amerigas Health Champion 2008, 2009

Computer Based Training Course 2000 Most Improved Store Appearance 2003

Amerigas Hero’s Nominations Member of the Extra Mile Club

References Available Upon Request

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