Manager Customer Service
Resume:
Education
North Dakota State University December 2011
• Bachelors of Science
o Hospitality and Tourism Management
• Hospitality Law
• Restaurant Operations Management
• Hospitality Cost Controls
• Minor
o Business Administration
• Fundamentals of Management
• Organizational Behavior
• Human Resource Management
Related Experience
Holiday Inn and Suites Lakeville, MN August 2011 – Present
• Guest Service Manager
o Handle Accounts Receivables
o Set up room blocks
Extended Stay Of America June 2011 – August 2011
• Assistant General Manager
o Went through a Hotel Renovation
o In charge of area operations binder
Holiday Inn Fargo, ND October 2010 – June 2011
• Front Desk Supervisor/ Manager on Duty
o Promptly resolve guest complaints
o Answered questions my subordinates may have
• Front Desk Associate
o Provided excellent customer service
o Promptly check guest in and out of the hotel
Candlewood Suites Fargo, ND October 2008 – October 2010
• Weekend Manager
o Received and resolved guest complaints in timely manner
o Corrected online hotel inventory
• Night Auditor
o Closed the day financially for the hotel
o Acted as security personnel
Abilities
• Familiar with all departments of a full service hotel
• Familiar with Opera Property Management Software
• Food Safety Certified
• Financed major portion of college tuition through work
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