Internet Sales and Marketing Manager

PETER MONACO

PROFILE

Results-driven sales and marketing professional. Accomplished operations manager with emphasis on customer service. Motivated self-starter with excellent problem-solving skills; flexible, adaptable, team player. Excellent interpersonal and communication skills.

PROFESSIONAL EXPERIENCE

Internet Marketing Manager, Relocation Services 2005 – Present

Coldwell Banker Residential Brokerage, Waltham, MA

• Develop and deploy pro-active eMarketing campaigns.

• Led eMarketing sales efforts, increasing 2007 referral revenue by 50% over 2006.

• Create and maintain segmented database.

• Coach the Home Resource Center Team.

• Mediate claim disputes.

• Monitor and audit referral fee agreements.

Call Center Manager, Mortgage Loan Services 2001 – 2005

NE Moves Mortgage, LLC – affiliate of Coldwell Banker Residential Brokerage, Waltham, MA

• Expanded operations to include mortgage loan pre-approval and sales services.

• Partnered with FannieMae to assist roll out and implementation of exclusive Internet-based mortgage loan decisions/pre-approvals on-line.

• Originated, processed and closed over $35M in new first mortgage loans.

• Created and presented workshops at multiple university and corporate client locations.

Pre-Sales Consultant 2000 – 2001

Knowledge Management Software, Braintree, MA

• Provided pre/post-sales support for sales team.

• Prepared and presented product demonstrations at industry trade shows, client locations and webinars.

• Negotiated licensing agreements with end users.

• Assisted company-wide effort to penetrate the dot-com segment of the eBusiness solutions market by creating a help desk search engine capable of “learning” how to deliver the most appropriate responses to inquiries made on-line.

Inside Sales Representative 1998 – 2000

Capital Equipment Corporation, Billerica, MA

• Qualified sales leads obtained through targeted marketing programs.

• Provided first level sales support to reseller field representatives.

• Developed and cross-sold software upgrades and training services.

• Managed an Internet-based certification program designed for application specialists.

Inside Sales Representative 1997 – 1998

DataCare Corporation, Burlington, MA

• Provided pre/post-sales support to value-added reseller sales department.

• Negotiated prices with suppliers.

• Monitored special sales promotions.

Project Manager 1996 – 1997

Bay State Computer Group, Charlestown, MA

• Coordinated logistics related to network installation and maintenance.

• Acted as liaison for customer, integration engineer and third party service provider.

PROFESSIONAL ACHIEVEMENTS

MA Real Estate License, 2006

Employee of the Month, Coldwell Banker Residential Brokerage, Feb., Dec. 2006

President’s Circle Club Member, Coldwell Banker, NEMoves Mortgage, LLC 2005

Clark University Computer Career Institute Certification, 1997

MEMBERSHIPS

Member, Coldwell Banker Cares, 2001 - 2007

Member, Habitat for Humanity, 2001 - 2007

Member, Massachusetts Bankers Association, 2001 - 2005

Member, Rebuilding Boston, 2001 - 2005

SOFTWARE EXPERIENCE

Microsoft Office Suite

ACT

Goldmine

Top Producer

Lead Router

Quicken

Peachtree

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