Customer Service Software
Resume:
Carolyn Arnold
*** ****** **** **., ***** Mountain, GA 30083
****************@*****.***
OBJECTIVE
Seeking a position in a company where I can utilize my skills and experience in Customer Service/Call Center.
SKILLS SUMMARY
Customer Service Professional, skilled in supporting database applications, problem solving and responsive to clients, coworkers and management. Have the ability to handle multiple tasks in high stress scenarios, where failing is not an option. Exceed employer expectations with “above and beyond” focus on guest satisfaction and retention, strict attention to quality of service and consistent proof of extra effort.
PROFESSIONAL EXPERIENCE
DTC OUTSOURCING /OMNIOUTSOURCING.COM Roswell, GA
Application Specialist 4/25/2008 to 2/21/2011
• Assisted in the project development of TravelClick software package which improves hotel check-in procedures by 30%.
• Provided technical expertise for all hotels that use Encore accounting application software for front desk operations.
• Increased number of resolved tickets from 2 to 5 tickets a day in 8 months
• Provided software support for over 8000 clients
VERSO TECHNOLOGIES Atlanta, GA
Application Specialist 5/1/2000 to 4/25/2008
• Delivered world class support for the Encore Software application which assisted hotel front desk staff with accounting, housekeeping, reservations, and night audits.
• Assisted in the project development of TravelClick software package which improves hotel check-in procedures by 30%
• Used Workforce Management System
Morgan Fenn Morgan Stone Mountain, GA
Truck Dispatcher 8/01/2006 to 8/1/2008
• Arranged the pickup and delivery schedules of all the company's drivers.
• Coordinated the transport of freight between destinations.
• Fill out all necessary paperwork.
EDUCATION
UNITED BUSINESS INSTITUTE Decatur, GA
1988-1989
• Computerized Bookkeeping Certificate
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