Qualifications Summary
Highly personable operations and service professional with over twenty years of experience in industrial and automotive maintenance, service account management, office management, claims and sales processing, and all small business operations within the Heavy Machinery, Industrial Machinery, and Automotive Service Industries.
• Talent for identifying customer needs and presenting appropriate products and service offerings.
• Demonstrates ability to gain customer trust and provide exceptional follow-up, leading to increased business. And referrals.
• Track record for assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction rating.
• Expertise in resolving escalated customer issues.
• Secured numerous company achievement awards for exemplifying exceptional maintenance service.
• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).
Professional Experience
Keeton Motor Service 2002-2010
Owner and Operator
Preformed daily sales and service operations, created strategic plans to enhance client and customer satisfaction. Constantly had to maintain and increase service levels to both internal and external customers. Worked very diligently to promote sales, clarify information, and deliver a complete turnkey solution for all of my clients. Gathered, analyzed, and maintained daily/weekly/monthly sales and service statistics to better serve my client base, eventually growing my business over 120%. Two additional sides to the business were a repair shop and Trucking Company.
Foley Equipment Company 1999 – 2002
Heavy Equipment and Agricultural Equipment Supervisor
Hired to train and build a strong mechanic team with a strong emphasis on service and getting service, and mechanic satisfaction levels up, by providing top-notch service to customers, answering any and questions, responding to concerns, and alleviated delicate situations with professionalism and sensitivity. Assisted the entire sales team with creating and updating all customer information. Prepared weekly reports for Customer Care Supervisor and the Office Manager.
Oren’s Heavy Equipment Company 1983-1999
Shop and Field Mechanic
Repaired Trucks, Tractors, Engines, Trailers, Cars. Welded and cut metal in the shop and in the field to better service our client base.
Education & Training
Liberal V0-Tech
Catipillar Diesel Tech Training
Air and brake systems schooling
ASE Refrigerant recovery and recycling
Customer sensitivity training
Service and Operations Training Fortune 500 Companies
MIDLAND-GRAU BRAKE CLINIC