Customer Service Administrative Assistant

LaTasha Bryant

**** ******* ***** **. ** # **** ******.*********@*****.*** Kennesaw, Georgia 30152 404-***-****

EDUCATION

M.A. International Affairs Exp. 2014

North Georgia College and State University

B.A. International Studies, Security and Diplomacy 2010

University of West Florida

Certification of Media Sales, Marketing and Advertising 2010

Florida Agriculture and Mechanical Engineering

SKILLS

Keyboarding: 50 wpm, computers: IBM-PC, Microsoft Office Suite, analytical, Domestic/International Politics, organization and prioritization skills, teaching, mentoring, customer service, decision making, critical thinking, self motivation, leadership skills, time management, work ethic, communication and administration skills.

PROFESSIONAL EXPERIENCE

Destiny Academy, Atlanta, GA November 2011- Present

Substitute Teacher, Temp.

Implemented teacher lesson plans, assign student class work and activities while maintaining classroom control and discipline. Completed a daily report or evaluation to communicate any pertinent information resulting from the day's events to both staff and parents.

South Regional Model United Nations, Atlanta, GA January 2011- November 2011

Assistant Director

In charge of over 250 delegates who are in the 3rd General Assembly for SRMUN XXII. I also assisted the Director with revisions of drafts, treaties and the creation of resolutions. In addition, helped how direct the committee on proper procedure such as opening/closing speakers list, addressing of the Dais, and proper quorum. Also researched issues based off the 193 member states of the United Nations in order to reach a global consensus on human rights, economical interdependence and social issues that affect individual states, democracies, anarchism and theocracies.

University of West Florida, Pensacola, FL

Administrative Assistant August 2010–April 2011

Duties include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing. Extensive software skills as well as Internet research abilities and strong communication skills. Also scheduling interviews and exceptional computer skills required, as well as sensitivity to confidential matters and assisted other administrative staff with overflow work, including word processing, data entry and Internet research tasks.

Lockheed Martin, Pensacola, FL

Intern IS3 Information Systems, May 2009-August 2009

Obtained hands on training for a multi-billion dollar account and received a security clearance. Organized information to assist in program/product development and made recommendations of new products or services. Collected and maintained information from proposals from LMC business units for the newly won naval contract. Gathered data on bases and new hires’; analyzed the underlying evidence from research and on-site visits. Conducted comprehensive literature reviews and synthesized findings for presentation to Readiness and Stability Operations Management and Interim Intern Program Lead.

Bank of America, Pensacola, FL

Credit Education Specialist May 2008–January 2009

Evaluated risk on credit reports from loans, marriage, bankruptcies. Studied financial documents; such as credit reports from the 3 main credit bureaus. Also did Consultations from the applicant’s previous financial relationships were analyzed to determine the damage to the credit score and whether or not disputes existed. Experience in sales for a company called PrivacyAssit; retention and customer service.

VOLUNTEER EFFORTS

Crossroads Foundation, Tuen Mun, Hong Kong May 2010-July 2010

• Crossroads Foundation works with the UNHCR and the UN directly, helping initiate the Millennium Development Goals with Annan Kofi.

• Helped local welfare recipients receive needed items as well as various third world countries.

• Crossroads distributes approximately 50% of its goods within the Hong Kong SAR: the equivalent of 58 x 20' containers per year.

• Many times a week, trucks deliver goods to Social Welfare Department sponsored cases as well as several local NGOs.

Relay for Life, Pensacola, FL April 2009- April 2011

Feed the Homeless, Pensacola, FL November 2009- Present

• Walking for different types of cancer in order to help with research efforts.

• Cook breakfast for the homeless Sunday mornings.

Katrina Leadership Project, Elyria, OH August 2008- July 2009

• Helped develop and teach leadership skills for children who were victims of the hurricane.

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