Customer Service Representative

Autumn Andrews

***** ************ *****., ****** ****** , CA 92555

(T) 951-***-**** (E) ***************@*****.***

Summary of Qualifications:

Proven proficiency in Microsoft, Outlook, Word and Excel am very detail oriented with strong

analytical skills. Talented in customer service with more than 7 years of experience by nature

a self motivated, creative thinker ability to excel in a position.

Experience:

2010-2011 Regional Medical Center,

Insurance Verification Clerk

I was accountable for ensuring the facility will be reimbursed for the procedures performed by

verifying eligibility and benefits. Calculating self pay costs, obtaining authorization and comparing

procedure listings. I am experienced in medical terminology also CPT codes and insurance

contracts. Handled high volume of calls also possess strong teamwork ethics, that insured the

overall success of our center.

2007-2009 Live OPS,

Roadside Assistance Agent

Responsible for taking ownership of member issues and providing appropriate resolutions that

will benefit the member and club. Received calls from members and work with my team to

determine the best course of action. Educating members by explaining various types of

service and benefits, offer consolation and advice also describing the actions that will occur.

2004-2006 DirectT.V.

Customer Service Representative

Developed marketing campaigns and strategies. Performed receptionist duties including

receiving and screening telephone calls, personnel transactions. Answered high volume of calls

from customer also managed team orientations successfully.

2000-2002 Joie De Vivre,

Reservation Agent

Answered telephone promptly and courteously. Process GDS/ Internet/ FIT reservation

promptly and accurately. Enter guest reservations into the computer system while assigning

to the appropriate GDS/ Internet/FIT categories. Processed accurate records/spreadsheets for

coding and tracking reservations. Maintained good relations with all guests and coworkers.

.

Education: Riverside College, 2 year of college, Business Administration

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