Customer Service Manager

Location:

Posted:

March 05, 2012

Arial Estell

Douglasville GA 30135

Email *********@*****.***

Career Summary

Seeking a customer service related position, with responsibility in areas of customer support, client relations and administrative duties.

Experience

APL Logistics, Lithia Springs, Ga.

Customer Service Rep. 2006-2010

• Accepting system orders, coordinating order pulls and carrier changes for parcel shipments.

• Maintaining order reports, daily tie out reports, pullers productivity report, handling customer requests and daily meetings.

• Responsible for inventory moves for offline orders,BOLs and part research.

• Order processing, confirmation, filing.

• Experience with FedEx and UPS ship manger systems.

• Inventory Control

• Inbound/Outbound calls

B.P. Products, Douglasville, GA

Shift Lead 2004 - 2006

• Supervised shift with 3 employees and monitored productivity.

• Trained cashiers on register system, price changes.

• Site Safety lead responsible for weekly safety meetings including hazardous clean up of spills.

• Audited cash vault, reconciled cashier tills and prepared till for next day business.

• Prepared nightly deposits.

• Input Inventory

A & W All American Foods, Douglasville, GA

Assistant Manager 2002- 2004

• Supervised store employees, monitored productivity and created weekly work schedules.

• Did new hire interviews, trained cashiers on register system, price changes

• Responsible for in putting hours into payroll system and processing for corporate receipt.

• Audited cash vault, reconciled cashier tills and prepared till for next day business.

• Prepared nightly deposits.

Education

Alexander High School Class of 2003

West Central Technical College 2004-2006

Chattahoochee Technical College 2010-Present

Certificates: Hazmat general awareness, Hazmat job specific

Logistics System experience: Oracle, Yantra,WMS,RF guns

Awards:

2005 Site Safety Leader, with B.P. Products

2004 Employee of the month with A & W Foods