Manager Assistant
Resume:
Melvin C. Heath
Wilmington, DE 19810
Objective
To apply my knowledge, skills and expertise in successful restaurant and business management to benefit a high volume, fast paced restaurant
Completed numerous industry seminars including Management Development, Situational Leadership, Sexual Harassment in the Workplace, Serve Safe Food Safety Certification, Barcode and Certification Human Resources.
Experience:.
may 2012 to present
Cosi’s inc.- Assistant manager
Responsible for all management, operations, sales, employee and customer relations for host, bar, carryout and delivery departments – which included, but was not limited to, inventory, ensuring food safety, employee retention/turnover, employee coaching/development and contributing to the positive resolution of customer concerns. Completed routine P&L analysis to develop and implement cost saving measures while keeping to the high standards of our customers’ dining experience.
April 2010 to April 2011
Famous Dave’s BBQ restaurants- Assistant Manager
Excelled at handling all management, operations, sales, employee and customer relations for host, carryout and delivery departments – which included, but was not limited to, inventory, ensuring food safety, employee retention/turnover, employee coaching/development and contributing to the positive resolution of customer concerns. Completed
To head new restaurant opening do hiring, training and implement policies and procedures onto new employees
February2009- april 2010
I.H.O.P restaurants
Responsible for new restaurant opening including recruiting and training of new employees and implementing policies and proceidures.
May 2008 to December 2008- Assistant Manager
Bertucci’s inc.
Responsible for all management, operations, sales, employee and customer relations for host, bar, carryout and delivery departments – which included, but was not limited to, inventory, ensuring food safety, employee retention/turnover, employee coaching/development and contributing to the positive resolution of customer concerns. Completed routine P&L analysis to develop and implement cost saving measures while keeping to the high standards of our customers’ dining experience.
2004 to 2008 Assistant Manager / Assistant General Manager
Rare Hospitality / Bugaboo Creek Steakhouse Restaurants
Responsible for all management of all restaurant operations, which included, but was not limited to, ensuring food safety, employee to minimize retention/turnover, maximize employee coaching/development, routine P&L analysis, inventory control and contributing to the positive resolution of customer concerns.
YUM! Brands Inc.
2002 to 2004 Implementation Coach/ Multibrand Operations
Multi-Concept Trainer who conducted new hire orientations and training workshops, coached and developed employees and Assistant Managers and evaluated employee and Assistant Manager performance. Performed inspections on existing restaurants, consulted with new restaurants and dealt with franchises and franchisees. Directed Grand Opening for close to 5000 units nationwide and worked with Capital Investments of $250,000 to $400,000 for new units.
Education:
Bachelors degree in Business Management and Marketing
University of DE, Newark DE
Associates Degree in Business Management
Delaware Technical and Community College, Wilmington DE
Contact this candidate