Customer Service Sales

Jorge Jairala

***** ** **** ***

hialeah, FL **015

Cell: 305-***-****

E-Mail: ********@*******.***

Core Strengths

Store maintenance

Inventory control

Customer service

Strategic sales

Invoice processing

Conflict resolution

Strong organizational skills

Excellent communication skills

Fast learner

Courteous demeanor

Strong client relations

Energetic work attitude

Energetic work attitude

Floor set design and visual displays

Markdown/promotional procedures

Store maintenance

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

February 2007 to April 2010

White Rose Inc Carteret, NJ

Senior sales couselor

Trained new employees by providing knowledge of specific store tasks and policies.Communicated with vendors regarding back order availability, future inventory and special orders.Assisted customers with food selection, inquiries and order customization requests.Implemented marketing strategies which resulted in 12% growth of customer base.Created and maintained an organized database to develop promotional sales.

Reported sales growth on a quarterly basis.

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Scheduled weekly inventory pickups and deliveries with vendors.

Educational Background

2010 Osha Guayaquil, Guayas

Certificate Ocupational Safety health Adm

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