Medical High School

Marylou Galvan

*** * **** **** #***

Chandler, AZ 85226

480-***-**** /*************@*****.***

Objective:

To secure a challenging position where I can effectively contribute my bi-lingual and administrative skills on a daily basis.

Skills:

CPR certified; Computer proficient: Word, Outlook, Excel; Comprehensive knowledge of medical terminology; Knowledge of All-Scripts, CPT, ICD-9, HCPCS and other code; Excellent multitasking and customer satisfaction/service skills; Bi-lingual English and Spanish, Self Motivated, Multi-line Phone

Education:

1989 Emily Griffith Opportunity School High School Diploma

1991 Concord Careers of Medical and Dental Medical Assisting Certificate

Professional Experience:

Colorado Blood Cancer Institute Denver, Co Telephone Operator 02/2012 – 06/2012

Responsibilities include but not limited to, operates switchboard equipment in order to answer incoming calls; determines intent of caller and makes appropriate connection Receives and routes a variety of calls for general information including complaints, emergencies, new patient inquiries and existing patient calls Assists in maintaining and updating telephone directories and event schedules via computerized data base when notified of changes in order to access correct information Assists in reporting telephone equipment or service complaints and problems. Demonstrates understanding of the copy machine, fax machine, and phone system Aware of patient's right to privacy and questions, when needed, regarding release of information. Demonstrates the ability to work independently , Communicates work status to the Front Office Supervisor on a daily basis. Immediately informs the Front Office Supervisor of any backlogs, delays, or problems Receives, sorts, and delivers mail Assists in other Front Office functions as needed Other duties to be assigned as necessary

Aurora Behavioral Healthcare Tempe, AZ Financial Counselor 05/2010 - 07/ 2011

Responsibilities included but not limited to, obtaining demographic information, verifying insurance benefits and obtaining authorization for inpatient stay or outpatient therapy, prepare consent forms for signatures needed to for hospital admission, accurately calculate financial obligations for up-front collections or payment plans, receive and process patient payments, demonstrate a professional image in dealing with patients, families, and vendors maintain responsibility for collection process on current and past due accounts, documents all phone conversations, payment arrangements and collection activities, complete physician billing sheets daily, maintains confidentiality of all classified and sensitive information and records, complies with and adheres to all regulatory policies and procedures regarding Aurora Behavioral Healthcare Tempe

Desert Interventional Spine Consultants, LLC Mesa, AZ Office Assistant 06/2008 - 02/2011

Responsibilities include but not limited to, checking patients in and out, obtaining insurance authorizations, prepare and fax referrals as requested by doctor, collect co-pays , prepare charts for up-coming days, prepare consent forms for treatment, take patients back to exam rooms, answer phones and direct appropriately, make sure patient rooms and lobby are cleaned on a regular basis throughout the day, file paperwork in charts after review by treating physician, schedule follow-up appointments and procedures to be performed at outside clinics or hospitals, prepare charts for upcoming days, collect urine samples, send to lab, prepare physician billing on a daily basis for outside vendor, order supplies weekly, stock rooms weekly, interpret for Spanish speaking patients when needed, maintain working relationship and communication with outside vendors, daily use of computer, fax machine, copy machine, and multi-line phone

Colorado Rehabilitation & Occupational Medicine Aurora, CO Receptionist 11/2005 - 05/2008

Responsibilities include but not limited to, checking patients in and out, obtaining insurance authorizations, prepare and fax referrals as requested by doctor, collect co-pays , prepare charts for up-coming days, prepare consent forms for treatment, take patients back to exam rooms, answer phones and direct appropriately, make sure patient rooms and lobby are cleaned on a regular basis throughout the day, file paperwork in charts after review by treating physician, schedule follow-up appointments and procedures to be performed at outside clinics or hospitals, prepare charts for upcoming days, collect urine samples, send to lab, prepare physician billing on a daily basis for outside vendor, order supplies weekly, stock rooms weekly, interpret for Spanish speaking patients when needed, maintain working relationship and communication with outside vendors, daily use of computer, fax machine, copy machine, and muti-line phone

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