collector/sales/customerservice

Carlos O. Madrid

**** *. ***** **** **

Tucson, AZ 85757

520-***-****

**********@*****.***

Broadly experienced in collection services and customer service within personal and commercial delinquent accounts as well as other settings. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in credit, sales and collections. Able to learn new task easily and eagerly, independently or within a group. I have strong people skills and will be able to lead or be led. Highly trainable.

Personal Experience

Collection/Sales agent, Corey G. Hicks & Assoc. Tucson, AZ Jan. 2009-Jan. 2010

Collection Agent, Citi Cards, Tucson, AZ Aug. 2004-Dec. 2009

Customer Service Rep., APAC, Tucson, AZ Aug. 2003-Feb. 2004

Fiber optic Tech, Wave Front Technologies, Hayward, CA May 2001-July 2003

Skills

• Handling a high volume of inbound and outbound calls pertaining to the collection of delinquent accounts.

• Identifying and performing write off accounts

• Resolved customer billing disputes

• Negotiated with clients and customers in difficult situations

• Excellent verbal as well as written communication skills in both English & Spanish

• Highly flexible

• Able to follow directions and very detail oriented

• Highly innovated and motivated

• Skip trace accounts

• Able to sell collection services to new and past clients

Computer Skills

• MS Word

• Windows

• MS Excel